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Customer Solutions Specialist

Apply locations Maroochydore QLD Australia posted on Posted 27 Days Ago time left to apply End Date: July 31, 2025 (5 days left to apply) job requisition id JR12125

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Do you have an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you’ve been looking for We are currently looking for passionate Customer Service Specialists to join our growing team in our fast paced contact centre located in Maroochydore This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

Here’s the good info you want to know...

- Permanent full time (38hrs p/wk) or part time (20-36hrs p/wk) roles with multiple start dates available (Please note part time hours are determined based on business needs, not candidate request)

- Hourly rate & incentives (You’re also PAID for National Public Holidays)

- Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)

- Penalty rates for any weekend work completed and anytime after 7pm

- Comprehensive Full Time PAID training onsite with ongoing development opportunities

- Attractive hybrid/work from home options available once you’ve settled into your new role (More info available at interview)

- Please note - this is a Hybrid role and requires an element of regular on-site attendance.

- Free Undercover Parking

- Monthly reward & recognition programs and celebrations (food days, games & prizes)

- Fresh fruit available every Tuesday

- Employee Referral Program

- Tenure Recognition Program

- Access to gym membership discounts

- Access to a 24/7 employee health, wellness & safety platform

- Office located in Maroochydore CBD - close to transport, shopping & food options

- A diverse and supportive working environment – everyone is welcome here, and our differences make us stronger

What our current team members love about the role and working at Probe…

- The social connectivity they have within their teams & the people they work with

- The daily support they receive from their leaders and additional support team

- At the end of the day, they leave their work here and head home. Big YES to not taking work home with you

Want to hear more?….Here’s what else they have to say

“Probe is an office filled with great people who are always happy to help me out. I always find the work life balance to be great as well, I no longer am worried about work while I am on a day off and weekends mean weekends again.” - Cameron, Customer Service Representative

“I enjoy the role I perform and the assistance provided by those with more experience who are happy to help Plus, the extensive written instructions.” - Samantha, Customer Service Representative

“I never expected that at a place like Maroochydore Probe – doing government work – would be filled with so many beautiful, caring and friendly people, I feel supported and respected. And as a middle-aged person – I love the way the new skills are stimulating the brain cells and I’ve seen cognitive abilities improving. Such an inclusive, equal opportunities workplace – which is really impressive and a huge tick.” - Mika, Customer Service Representative

This could also be you Start your new journey with us and apply today

Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:

- Hold current Australian Citizenship,

- Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and

- Have lived in Australia for the last 5 consecutive years (a 5-year footprint).

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

We look forward to receiving your application

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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