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Collections Officer
2 weeks ago
**Passionate about delivering exceptional customer experiences?**
**Love supporting customers through the good and bad?**
**We've got you covered.**
**Benefits**:
- Permanent full-time position
- Supportive and diverse team environment
- Solid training programme to set you up for success
- Team social outings and activities
**Your Next Role**:
Are you a go-getter with a knack for turning "I'll pay later" into "Paid in full"? Do you enjoy helping people find solutions while keeping things friendly, empathetic and professional? If so, you might be the perfect fit for our client's team
As a Collections Officer, you'll be the superhero who ensures you help customers reduce debts and find suitable solutions tailored to their financial situation.
- Negotiate payment plans and settlements with clients.
- Maintain accurate records of all collection activities and client interactions.
- Collaborate with internal departments to resolve billing disputes and discrepancies.
- Ensure compliance with all relevant laws and regulations.
- Provide exceptional customer service and maintain positive client relationships.
**What You Need**:
- Someone with a **minimum of 6-12 months recent Collections, Retention or Complex Customer Service experience** (within last two years). Financial services experience is beneficial but not a must.
- **Positive** can-do attitude.
- **Passion for delivering exceptional customer experiences.**:
- **A natural conversationalist, **with a strong ability to **empathise**, **understand** member's **needs** and **provide tailored solutions.**:
- **Problem solver, **comfortable and capable of thinking on your feet while dealing with vulnerable members.
- **Committed to customers and to your role.**:
- **Exceptional communication **skills both verbally and written.
- AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position.
- Available to work 37.5. hours full time each week
