IT Service Desk Analyst

2 days ago

Sydney, Australia Reserve Bank of Australia Full time

12 Month Fixed Term Contract- Work within a high performing technology team- Hybrid work environment

Technology is an inherent part of enabling the Reserve Bank of Australia’s policy and operational objectives. With the country depending upon our systems being secure, highly resilient and efficient, you will work within the Bank’s Information Technology (IT) department and experience the capability-building opportunity to work with Australia’s most critical core IT platforms.

About the role

Within the Information Technology (IT) department, as a Service Desk Analyst you respond to service requests, troubleshoot and diagnose incidents, perform support and escalate to other support groups as required.

Reporting to the Service Desk Team Manager and working closely with other Analysts, this is an excellent opportunity for you to be part of a high performing team, working alongside experienced people who are passionate about providing service excellence for our technology estate. We are innovative, curious and strongly believe in delivering value and efficiency through our work.

About you- Strong knowledge of Microsoft Exchange, Windows 10 and Office 365, ServiceNow- Active Directory and group policy environments.- A good understanding of client facing devices (desktop and laptop etc.) and knowledge of Antivirus, Citrix, VPN, TCP/IP and LAN/WAN environments and technologies would be an asset.- High achiever with 2-3 years of similar IT Service Desk experience that are keen to continue working in first and second level support for the next year or so before moving on to other opportunities across IT.- ITIL, Microsoft (MCSE, MCP) or Cisco certifications would be a big advantage.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.

We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Application Close:
January 30, 2025

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