Technical Analyst

3 days ago

Melbourne, Australia Varicent Full time

Varicent is the industry leader in developing Sales Performance Management (SPM) software, enabling businesses worldwide to Plan, Operate and Pay effectively to drive sales performance and growth.

A named Leader in the Gartner Magic Quadrant for Sales Performance Management seven times in a row, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.

As an
- Technical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.

**What you will do**:

- Resolve technical problems in all areas of assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
- Regularly communicate the progress of your investigation with the client while ensuring all related records are properly updated in our CRM system.
- Cross collaboration with developers and peers will become part of your daily routines.
- Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product’s business value.
- Meet support KPI targets and SLAs

**What you will bring**:

- Fluency in English
- Fluency in Japanese is an asset
- Minimum 1 years experience in a technical client facing role
- General software troubleshooting skills (broad experience in logical problem-solving)
- Familiar with client server architecture
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
- #LI-REMOTE

  • Technical Analyst

    19 hours ago

    Melbourne City Centre, Australia HAYS Full time

    Technical Analysts / Technical Writers / Technical Business Analysts encouraged to apply. **Your new company** Link Group administers financial ownership data and drives users engagement through technology. We work together with our clients to deliver solutions and technology platforms that increase efficiencies, enhance the user experience, and connect...

  • Technical Analyst

    7 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$60 - au$70 per hourDue to a busy period our client is seeking a Technical Analyst to join their team based in Melbourne. Reporting to the Head of Group IT Technical and working closely with the IT, security, and infrastructure teams, you will ensure the successful completion of an upgrade project, to complete a comprehensive...

  • Technical Analyst

    2 weeks ago

    Melbourne, Australia Davidson Group Services Full time

    **About the Company** Davidson Technology are currently supporting one of Australia’s most renowned companies that operates at the forefront of the ICT industry to deliver high quality services to millions of customers. We are seeking a Level 2/3 IT Support Analyst for a 6-month contract role, with a daily rate of up to $510 per day including...

  • Technical Business Analyst

    6 days ago

    East Melbourne, Victoria, Australia DXC Technology Australia & New Zealand Full time $100,000 - $150,000 per year

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer successWe are seeking a Technical Business Analyst to join the DXC team on a long term project. This is a contract role starting ASAP.As a Technical Business Analyst specialising in integration, you will play a critical role...

  • Technical Business Analyst

    11 hours ago

    Melbourne, Victoria, Australia Luminatus AI Full time $90,000 - $120,000 per year

    Company DescriptionLuminatus AI is a next-generation technology company shaping the future of artificial intelligence. We design and deploy scalable, ethical, and high-performance AI solutions that empower businesses, governments, and innovators worldwide. Our mission is to illuminate possibilities through intelligence, delivering platforms and tools that...

  • Technical Business Analyst

    6 days ago

    Melbourne, Victoria, Australia Peoplebank Full time $80,000 - $120,000 per year

    Our client is looking for a Senior Technical Business Analyst with strong analytical, technical, and stakeholder management skills to support a range of digital and process improvement initiatives. You'll act as the bridge between business teams and technology, ensuring that system solutions meet both operational and strategic goals.Key...

  • Technical Support Analyst

    2 weeks ago

    Melbourne, Australia G4S Full time

    What we offer - Work with a supportive and close knit team supporting various technologies - Great work life balance between with generous WFH options - Highly competitive package The role is an autonomous support position, with a mixture of time spent between the Head Office on St Kilda Rd, Home & Occasional visits to Port Phillip Prison. The Team &...

  • Technical Business Analyst

    2 days ago

    Melbourne, Australia iGreenData Full time

    iGreenData is a next-generation technology company focusing on Cloud, Data, and Digital first solutions that are changing how technology provides value to businesses, empowering organizations to take advantage of the scalability, reliability, and improved performance of cloud computing. We offer highly differentiated technology services to our customers. Our...

  • Technical Support Analyst

    1 week ago

    Melbourne, Australia Effective HR Full time

    **ABOUT THE COMPANY**: Prominent in the IT & Internet sector and working across 5 countries with over 200 employees, our client is looking for a Technical Support Analyst to join their team. **ABOUT THE ROLE**: Reporting to the Team Leader, this role will be responsible for troubleshooting and resolving customer issues, providing user support, general...

  • Technical Business Analyst

    6 days ago

    Melbourne, Victoria, Australia Milestone Information Technology Full time $90,000 - $120,000 per year

    Milestone IT is currently working with a valued client seeking an experienced Supply Chain Technical Business Analyst to join their dynamic team on a major transformation program.This is a fantastic opportunity for someone with strong supply chain domain knowledge and technical experience in system integration, data flow mapping, and end-to-end process...