Administration Officer

2 weeks ago

Melbourne, Australia Dalton College Full time

**Job Position: Student Support and Administration Officer**

The position is responsible for providing international students with high-end student support and administration support to Dalton College's compliance and management operations, systems and procedures, within the CRICOS / Registered Training Organisation [RTO].

This position will ensure Dalton College's compliance relating to customer service and student liaison, office and business administration, quality and records management, and other organisational wide responsibilities required by the Registered Training Organisation.

Provide quality and responsive service for all people in contact with Dalton College, ensuring that all students have a positive experience when contacting the organisation.

**SKILLS & KNOWLEDGE**
- Sound knowledge and experience of customer service, office and administrative management
- Sound knowledge and experience of current VET Quality Framework and the Standards for NVR Registered Training Organisations, ESOS and CRICOS requirements.
- Proven ability to manage electronic and paper based records, source web based information, analyse data with attention to accuracy and detail and prepare reports within required timelines
- Demonstrated initiative and experience in establishing and refining administrative and student support service systems within an office environment
- Advanced computer skills,and experience in working with client information systems such as student management systems, such as WiseNet and VETtrak.
- Strong written communication skills
- Demonstrated excellence in customer service, interpersonal and communication skills with the ability to negotiate effectively with internal and external stakeholders
- Demonstrated high level of personal initiative, organisational skills, accountability, self motivation and the drive to exceed performance targets
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with Dalton College's vision and business philosophy

**Job Types**: Full-time, Part-time, Casual

Work Location: In person

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