Workplace Ambassador

Shaping the future of real estate for a better world._
- At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working._
- We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way._
- JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat._

**What this job involves**

The Workplace Ambassador/Corporate Concierge will drive an exceptional client team member experience in every interaction, whilst delivering a range of on-site workplace related services.

This role plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact they are responsible for welcoming employees with genuine hospitality and thoughtful services.
- Proactively builds rapport with clients (at the respective level) and ensures to meet their needs to minimise escalations.
- Support the delivery of internal general service for our staff across a range of different disciplines including Property, Facilities, ergonomics, emergency preparedness, event management, desk and parking booking, meeting rooms, AV/VC issues and general building orientation.
- Ensure adherence to IAG workplace guidelines to create a welcoming, safe, and productive workplace.
- Build strong relationships with all stakeholders, respond to feedback, assist in the co-ordination and delivery of day to day running of office premises.
- Display flexibility in availability to ensure coverage on all conference centre floors and maintain work standards during high volume workloads.
- Provide guidance to our people on navigating self-service functions for technical support such as Security, Safety, and IT issues.
- Ensure meeting room floors are maintained in a pristine and clutter-free way, ensure rooms are set up ready for each booking and liaise with suppliers of catering, AV etc. to streamline the service offering.
- Utilise stakeholder relationships to identify possible opportunities to expand service offering, e.g.: project delivery, trade self-delivery services and take steps to promptly raise this with Line Manager for further consideration and potentially client discussions.
- Manage the mailroom and deliver administration & logistic support, enhancing the employee experience of our colleagues through our onsite services and business administration support.
- Drive digital influence within all departments, providing the option of scanning all incoming mail/cheques to a digital mailbox and maximising the digital distribution of the maximum types of correspondence.

**Desired experience and technical skills**
- Well-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations (essential)
- Well-developed time management and project management skills, ability to meet deadlines and coordinate others to meet key milestones (essential)
- Experience in hospitality, hotel management or high-end corporate concierge
- Prior experience to manage meeting room services is an advantage
- Proven experience with continuous improvement initiatives and client reporting
- Must present a professional and friendly corporate image to clients.
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English

**What can you expect from us?**

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.