Workplace Ambassador

JLL supports the Whole You, personally and professionally.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
**What this job involves**:
The Workplace Ambassador strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.
The Workplace Ambassador is responsible for key elements of the Sydney JLL Campus operation. You will be a vital member of the team connecting internal and external stakeholders together and support engagement, as well as improvement in facilities management and the delivery of client-centric service excellence to end users.
Key activities the Workplace Ambassador is required to assist with include:
Client/Stakeholder SupportProvide superior customer service to meet both internal and external client expectations
Some reception duties
Greet visitors to the office and assist with notifying their host
Procurement & Vendor SupportAssist in the management of contractors onsite to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Finance SupportAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Health & SafetyConduct regular audits to ensure safety procedures are being complied with
Assist in carrying out safety procedures when needed
Site Operations taskingMeeting Room Coordination
Consumables Order
General Site Cleanliness
Escorting Clients/Contractors
Risk ManagementAssist in the property risk management program
Take on a role as first aider and/or emergency warden
Participate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Ensure visitors are signed in for compliance tracking
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies
Project Management & Organisation SkillsCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Achieve Key Performance Indicators and Service Level Agreement targets
Other tasks consistent with the role of Workplace Ambassador
Ideal Experience
Critical Competencies for Success
Firm First MindsetAble to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship ManagementDemonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being a Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
Able to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
Organizational SkillsProven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritize and manage tasks in an efficient and timely manner
Other Personal Characteristics
Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Able to work independently
Self-motivated; confident & energetic
Flexible - able to adapt to rapidly changing situations