Customer Support Officer
7 days ago
Customer Support Officer - Aftermarket Parts
Weir Minerals
Eight Mile Plains
Onsite
Purpose of Role:_ _As the Customer Support Officer, you will support Weir's mining customers with the ordering of aftermarket parts for Weir extensive range of equipment. This role is pivotal in ensuring smooth order processing, accurate data management, and exceptional customer service.
Key Responsibilities:- Accurately enter and manage sales orders for assigned customer accounts- Provide regular updates and reporting on the status of spare parts orders- Process returns, credits, and Corrective Action Requests (CARs)- Collaborate with the Sales team on pricing, delivery performance, and reporting- Assist with price management and general administrative tasks- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Job Knowledge/Education and Qualifications:
- Proven experience in a customer support or service role- Sales administration experience (highly desirable)- Proficiency in Microsoft Outlook and general Microsoft Office tools- A positive, can-do attitude with a proactive approach to problem-solving- Experience using SAP or Ariba systems (highly desirable)- Strong organisational skills with the ability to manage competing priorities and meet deadlines- Excellent communication skills, with confidence in engaging with both internal and external stakeholders
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._
minerals
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