Client Governance

**Overview**

The Client Governance & Integrity Analyst supports MUFG Retirement Solutions in managing risk events and ensuring compliance with client expectations—particularly for Cbus (Construction and Building Unions Superannuation Fund). The role ensures effective risk governance, control adherence (including CPS230), and continuous improvement of risk processes.
- **Hybrid/flexible working conditions
- 60% in the office per fortnight**:

- **Melbourne location
**Key Responsibilities**

**Strategic Focus**
- Manage end-to-end risk events to resolution within agreed SLAs.
- Understand and act on client contractual obligations.
- Provide insights into control weaknesses and recommend improvements.
- Drive continuous improvement and best practice across processes.
- Build strong relationships with internal and external stakeholders.

**Operational Management**
- Oversee risk event reporting and documentation (REN, CRENs, SICs).
- Escalate delays and support resolution-focused actions.
- Ensure compliance with procedures and quality standards.
- Maintain clear, regular communication with clients and teams.
- Highlight control failures and support improvement initiatives.

**Governance & Risk**
- Foster a risk-aware culture and proactively identify issues.
- Ensure compliance with MUFG’s information security and regulatory obligations.
- Monitor and respond to the evolving regulatory environment.

**People & Collaboration**
- Promote a customer-first mindset across all interactions.
- Support knowledge sharing and team development.
- Identify and act on process improvement opportunities.

**Skills & Experience**
- Strong analytical, communication, and stakeholder management skills.
- Detail-oriented with sound problem-solving and investigation abilities.
- Able to manage competing priorities and navigate ambiguity.Proficient in MS Office and common business tools.

**Some of our Employment Benefits**
- Flexible working
- enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and MicrosoftNovated Car Leasing

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its c