Technical Training Officer

**Technical Training Officer**(**Job Number**:240001N2**)**

**Description**

**About the role**

Are you passionate about the automotive industry and skilled in training? RACQ is seeking a dedicated and experienced Technical Training Officer (TTO) to join our dynamic team. As a TTO, you will play a vital role in researching, developing, and delivering high-quality training programs that meet the needs of both internal and external customers. You will have the opportunity to work with emerging technologies and provide expert guidance to our roadside assistance team members.

**Key Responsibilities**:

- Deliver Exceptional Training: Utilise contemporary training methodologies to meet ISP & ESP needs, ensuring high-quality learning experiences.
- Develop & Maintain Training Materials: Create, review, and update RACQ training materials to keep them relevant and aligned with industry standards.
- Provide Expert Advice & Support: Offer technical advice and training services to internal and external customers. Support the roadside assistance team through phone consultations on a rotational basis, sometimes outside of business hours.
- Stay Ahead of Industry Trends: Conduct research on emerging technologies and prepare customers for future developments in the automotive industry.
- Project Participation: Contribute to new training programs, ensuring that they meet the unique needs of our customers.
- Manage Course Bookings & Records: Ensure efficient training bookings and accurate record-keeping in line with RACQ policies, procedures, and standards.

**About you**
- Relevant technical experience, with a strong background in automotive technologies and training environments.
- Ability to research and assess training needs.
- Proven success in designing, developing, and delivering training programs.
- Expertise in evaluating training effectiveness.
- Strong communication skills—both written and verbal.
- Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
- Well-developed interpersonal skills and the ability to engage effectively with various stakeholders.
- A valid MR Driver's License

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

**#LI-HYBRID**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113