Rac Call Centre Consultant

16 hours ago

Mile End, Australia RAA Full time

**Multiple positions available, generous pay rates**, great benefits**:

- **Monday 14**th** November Start Date with **extensive training provided in a fun, hard-working Road Assistance team**:

- **24/**7 rotating shifts, roster provided up to 6 weeks in advance**

**Your new opportunity**

Due to growth and internal movements at RAA, we now have some exciting opportunities that have become available in our Roadside Assistance Centre including full-time, and part-time roles
- **Full-time team members work 8-hour shifts over a 24/7 roster, with the roster provided up to 6 weeks in advance.**:

- **Part-time team members work 6-hour shifts (30 hours per week) over a 24/7 roster, with the roster provided up to 6 weeks in advance.**

Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for our Members and commercial clients experiencing roadside vehicle breakdown. Consultants must demonstrate an excellent customer service focus that includes the ability to relate to member situations, show empathy and use initiative.

**Responsibilities**:

- Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
- Provide high quality customer service to maximise member customer experience.
- Effectively problem-solve and provide solutions for customer enquiries with mínimal requirement to escalate issues.
- Work effectively with other team members and provide input to improve productivity.
- Adhere to monthly KPIs and call standards.

**What will set you apart from the rest**

***

At RAA we hire on cultural fit add and technical fit second However, to be successful in the role you will need to demonstrate:

- Ability to work in a fast-paced, transactional call centre environment.
- High level of attention to detail & ability to multitask.
- Professional telephone manner with the ability to demonstrate empathy.
- Strong knowledge of Adelaide metropolitan and SA country areas.
- Proficiency with MS Office software, database systems and strong data entry skills.
- Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.
- **Please note, if successful you will be required to work a rotating roster which includes shift work and weekend work.**

**What sets us apart from the rest**

To ensure our employees feel valued, empowered, and celebrated we provide a range of employee benefits including:

- Free RAA premium road service
- Discounts on all RAA Products and Services
- Flexible Work Arrangements
- Ongoing Training & Development Opportunities & Study Support Program
- Wellbeing Facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista - plus much more

**About us**

***

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 780,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing), with more than 1200 employees working collectively with the common goal to keep our members moving.

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