Rac Call Centre Consultant

5 days ago

Mile End, Australia RAA Full time

**Multiple positions available, generous pay rates**, great benefits**:

- **Monday 14**th** November Start Date with **extensive training provided in a fun, hard-working Road Assistance team**:

- **24/**7 rotating shifts, roster provided up to 6 weeks in advance**

**Your new opportunity**

Due to growth and internal movements at RAA, we now have some exciting opportunities that have become available in our Roadside Assistance Centre including full-time, and part-time roles
- **Full-time team members work 8-hour shifts over a 24/7 roster, with the roster provided up to 6 weeks in advance.**:

- **Part-time team members work 6-hour shifts (30 hours per week) over a 24/7 roster, with the roster provided up to 6 weeks in advance.**

Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for our Members and commercial clients experiencing roadside vehicle breakdown. Consultants must demonstrate an excellent customer service focus that includes the ability to relate to member situations, show empathy and use initiative.

**Responsibilities**:

- Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
- Provide high quality customer service to maximise member customer experience.
- Effectively problem-solve and provide solutions for customer enquiries with mínimal requirement to escalate issues.
- Work effectively with other team members and provide input to improve productivity.
- Adhere to monthly KPIs and call standards.

**What will set you apart from the rest**

***

At RAA we hire on cultural fit add and technical fit second However, to be successful in the role you will need to demonstrate:

- Ability to work in a fast-paced, transactional call centre environment.
- High level of attention to detail & ability to multitask.
- Professional telephone manner with the ability to demonstrate empathy.
- Strong knowledge of Adelaide metropolitan and SA country areas.
- Proficiency with MS Office software, database systems and strong data entry skills.
- Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.
- **Please note, if successful you will be required to work a rotating roster which includes shift work and weekend work.**

**What sets us apart from the rest**

To ensure our employees feel valued, empowered, and celebrated we provide a range of employee benefits including:

- Free RAA premium road service
- Discounts on all RAA Products and Services
- Flexible Work Arrangements
- Ongoing Training & Development Opportunities & Study Support Program
- Wellbeing Facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista - plus much more

**About us**

***

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 780,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing), with more than 1200 employees working collectively with the common goal to keep our members moving.

  • Call Centre Consultant

    2 weeks ago

    Mile End, Australia RAA Full time

    **Multiple positions available, generous pay rates, great benefits**: - **Monday April 28**th** start date with extensive training provided in a fun, hard-working Road Assistance team**: - **24/7 rotating shifts, roster provided up to 6 weeks in advance** **Your new opportunity** Due to some exciting growth and internal movements at RAA, we now have some...

  • Full Time Call Centre Consultant

    2 weeks ago

    Mile End, Australia RAA Full time

    **Multiple positions available, generous pay rates, great benefits**: - **Monday November 4**th** start date with extensive training provided in a fun, hard-working Road Assistance team**: - **24/7 rotating shifts, roster provided up to 6 weeks in advance** **Your new opportunity** Due to some exciting growth and internal movements at RAA, we now have...

  • Client Services Officer

    5 days ago

    Mile End, Australia Clinpath Laboratories Full time

    Permanent Full/Part Time - Friendly, supportive and professional team - Modern office work space, Mile End **About the Opportunity** Do you love talking to people and do you want to be a part of a team helping to make a difference to the lives of others? Well look no further! At Clinpath our Patient Services team are our frontline support team. This team...

  • Customer Service Sales Consultant

    7 days ago

    Mile End, Australia RAA Full time

    **Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of **$62,613.72 plus 11% super****: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity has arisen to join RAA’s local friendly Retail Sales Team. We’re looking for people who...

  • Customer Service Sales Consultant

    4 days ago

    Mile End, Australia RAA Full time

    **Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of **$62,613.72 plus 11% super****: - **Mile End location with work from home opportunities** **Your new opportunity** Due to internal movement, an exciting opportunity has arisen to join RAA’s local friendly Retail Sales Team. We’re...

  • Customer Service Sales Consultant

    2 days ago

    Mile End, Australia RAA Full time

    **Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent full-time positions, Salary of **$65,118.04 plus super****: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start...

  • Customer Service Sales Consultant

    7 days ago

    Mile End, Australia RAA Full time

    **Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of**$65,118.04 plus super**: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start their...

  • Customer Service Sales Consultant

    5 days ago

    Mile End, Australia RAA Full time

    **Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of**$65,118.04 plus super**: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start their...

  • Customer Service

    7 days ago

    West End, Australia NCML Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **National Credit Management Limited **(NCML) is a leading provider of credit and receivables management...

  • Customer Service

    7 days ago

    West End, Australia NATIONAL CREDIT MANAGEMENT LIMITED Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - WFH hybrid opportunities for work-life balance and no weekends - Supportive training and career progression + gain a Cert III in Financial Services **National Credit Management Limited **(NCML) is a leading provider of credit and receivables...