Hod Roadside Patrols Training and Fleet Operations

**HoD Roadside Patrols Training and Fleet Operations**(**Job Number**:240000NA**)**

**Description**

**Head of Roadside Patrols, Training and Fleet Operations**

As the Head of Roadside Patrols, Training & Fleet Operations, you will steer one of RACQs critical functions. Your leadership will directly impact the safety, efficiency, and timeliness of services delivered to our members, employees, and contractors. This is a senior role demanding a strategic thinker with a proven ability to balance diverse priorities. Your core responsibilities include:

- **Building a High-Performance Culture**: Lead and coach your team to consistently achieve service level agreements, commercial targets, and safety standards while ensuring the needs of all stakeholders are met.
- **Strategic Execution**: Balance service levels, safety measures, operational effectiveness, and quality standards to create a positive experience for both members and employees.
- **Collaborative Leadership**: Align with internal and external stakeholders, including the executive leadership team, to achieve Group and Assistance strategic objectives.

**We are seeking a leader with a distinguished track record**:

- **Proven Leadership**: Extensive experience in leading and managing teams, resource planning, and driving commercial success.
- **Industry Expertise**: A proven track record in the automotive industry or a relevant field is essential.
- **Strong Emotional Intelligence**: Thrive in complex and challenging environments with high emotional intelligence and workplace resilience.
- **Collaborative Influence**: Demonstrated ability to influence and collaborate effectively with peers and stakeholders at all levels.
- **People Development**: A proven track record in employee engagement and fostering professional and personal development.
- **Master Communicator**: Excellent communication skills to engage with internal customers, technical teams, and senior management.
- **Strategic Planning**: Proficiency in developing clear objectives, establishing work priorities, and managing timelines.
- **Executive Presence**: Strong presentation skills with the ability to prepare and deliver substantive reports and negotiate recommendations with senior management.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

**#LI-HYBRID**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113