Aps5 Solution Designer Cbr: Services Australia

**Job Information**:
Industry
- IT Services

City
- Canberra

Province
- Australian Capital Territory

Country
- Australia

Postal Code
- 2600

Number of Positions
- 2

**About Services Australia**

We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.

**Aurora offers**:
- 18-month employment contract with a competitive salary
- Learning and development - including on-the-job and formal training/qualification
- Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider
- A dedicated agency relationship manager.

**About the role**

APS5 Solution Designer (3 Vacancies)

**About the team - Digital Medicare Enrolments Project**

The Online Systems Branch is responsible for delivering digital solutions that provide improved and consistent experiences for our customers, staff and partners. The branch works closely with business areas to design and deliver simple and helpful services. While we design and build the user interface for customer ease, we also ensure the staff experience is just as simple and that systems just work.
The branch is responsible for the design, development, testing and production support of:

- Centrelink online self-services, for customer online accounts, claims and data exchanges
- cross government Information Communications Technology (ICT) online self-services for Department of Veteran Affairs and National Disability Insurance Agency
- enterprise outbound communication, such as letters and notifications
- Interactive Voice Response (IVR) and voice bio-metrics

**Tenure**

The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.

**Location of role**

These roles are located in Canberra, ACT

**What you will do
Solution Design Professionals design, create, evaluate and document technology solutions on new and existing ICT systems.

Solution Designers are responsible for designing and analysing ICT systems and products. They gather requirements for process improvements and new features by engaging business users and development and testing teams. They are responsible for writing functional specifications from the business requirements.
- deliver flexible, quality service and products to improve customer experience
- work under the general direction of senior staff to deliver results
- make ethical, evidence-based decisions
- build rapport and maintain stakeholder relationships.

**As a Solution Designer you will work as part of a multi-skilled team. Duties may include some or all the following:
- perform analysis and evaluation of business processes and requirements
- support the creation and implementation of solutions to meet business needs
- support the creation and maintenance of solution documents
- provide support to daily operations and monitor performance of business solutions
- adhere to delivery and support methodologies and contribute ideas for improvement
- conduct testing activities such as test coverage reviews, formal or informal test execution and test planning
- collaborate with stakeholders to resolve issues, solve problems and ensure effective and timely implementation of projects
- undertake project quality management tasks such as peer and quality reviews of specifications and design documents
- prepare correspondence such as reports and technical documentation for review by senior staff
- escalate issues as required and suggest alternative approaches and solutions
- assist with cost analysis activities as required
- support the life cycle of changes and improvements to systems
- provide training, guidance and support for new staff where required exercise delegations in line with legislation and guidelines as required

**Requirements**:
**_
What you should have_**

These things are important to have:

- translate technical information for non-technical audiences
- communicate clearly with both technical and non-technical audiences, both verbally and in writing
- identify and analyse information and make recommendations based on evidence
- think critically and analytically to solve problems
- work collaboratively and integrate agile ways of working
- adopt and support others to adopt emerging trends and new ways of working
- seek and suggest innovations and improvements
- identify and assess risks and take appropriate action
- manage time