Colleague Services Advisor

5 days ago

Melbourne City Centre, Australia HAYS Full time

Excellent opportunity for someone who wants to pursue an entry level HR role within the banking world

**Your new company**

Working at NAB offers a unique opportunity to be part of an organisation that is at the forefront of the banking industry. NAB’s culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed both professionally and personally.

**Your new role**

Do you want to kick-start your career in People & Culture? NAB are looking for a superstar to immerse themselves in the world of Colleague Services. Your main responsibilities will include:

- Providing timely and accurate advice to colleagues in relation to People & Culture (P&C) processes and policies via inbound/outbound calls or cases
- Taking 2.5 hours of calls per day, and responding to online requests for the remainder of the day whilst adhering to SLA’s
- Outbound calling where any clarification is required from NAB Colleagues
- Promoting self-service through Knowledge Articles in the ServiceNow portal
- Responding to generalist HR enquires from NAB Staff
- Types of queries will predominantly include payroll, contracts, and ER’s.

This role will start on the 13th May on a 12-month contract. You will be required to work from Monday to Friday, business hours, for 37.5 hours per week. You will be based at 395 Bourke Street, work from the office twice a week, and will be paid $36.60 + Super.

**What you'll need to succeed**

To be successful in this role you will need:

- A background in a call centre environment would be preferable
- Qualification or practical experience in HR
- Excellent written and verbal communication

**What you'll get in return**
- Endless career and development opportunities to progress within banking after an 18-month commitment to the area (this role has the opportunity to be extended/made perm)
- Working in NABs lavish Bourke St Office
- Access to NAB’s employee Staff Club benefits, which include amazing rewards and discounts

**What you need to do now**

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