Customer Service Manager

2 days ago

Rocklea, Australia Briz Freight Full time

**Position Overview**:
**Duties**:

- Collaborate with various organizational units, service agents, and customers to identify and meet customer expectations.
- Develop and evaluate policies, programs, and procedures related to customer relations and the services offered.
- Plan and execute after-sales services to monitor customer satisfaction, evaluate the performance of purchased products, and enhance service quality.
- Manage, motivate, and develop staff to provide excellent customer service.
- Offer guidance and feedback to team members, while also supporting recruitment activities.
- Oversee the planning, administration, and review of customer service and after-sales initiatives, ensuring robust customer relations are maintained
- Ensuring operational efficiency within the organisation.

**Qualifications and experience**
- At least Diploma level qualification in the related field.
- Minimum of two years’ experience in a similar role.

**Skills**:

- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution expertise
- Proficiency in customer service software and CRM systems
- Ability to analyze metrics and generate performance reports
- Strategic thinking and decision-making skills
- Knowledge of customer service best practices and industry trends

**Job Types**: Full-time, Permanent

Pay: $80,000.00 per year

Expected hours: 38 per week

Schedule:

- 8 hour shift
- Shift work

Work Location: In person

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