
Customer Service Manager
2 days ago
**Position Overview**:
**Duties**:
- Collaborate with various organizational units, service agents, and customers to identify and meet customer expectations.
- Develop and evaluate policies, programs, and procedures related to customer relations and the services offered.
- Plan and execute after-sales services to monitor customer satisfaction, evaluate the performance of purchased products, and enhance service quality.
- Manage, motivate, and develop staff to provide excellent customer service.
- Offer guidance and feedback to team members, while also supporting recruitment activities.
- Oversee the planning, administration, and review of customer service and after-sales initiatives, ensuring robust customer relations are maintained
- Ensuring operational efficiency within the organisation.
**Qualifications and experience**
- At least Diploma level qualification in the related field.
- Minimum of two years’ experience in a similar role.
**Skills**:
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution expertise
- Proficiency in customer service software and CRM systems
- Ability to analyze metrics and generate performance reports
- Strategic thinking and decision-making skills
- Knowledge of customer service best practices and industry trends
**Job Types**: Full-time, Permanent
Pay: $80,000.00 per year
Expected hours: 38 per week
Schedule:
- 8 hour shift
- Shift work
Work Location: In person
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