Administration Assistant

Work in an industry leading and person-centred allied health organisation
- Make a meaningful impact through outstanding customer service and administration
- Enjoy a dynamic role where no two days are the same

**Job title -**Administration Assistant
**Location -**Keilor East
**Employment Type -**Full time (Monday to Friday 9am - 5pm)
**Salary -**$25 - $31 per hour (depending on experience)

**About Everyday Independence**
With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians.

**About The Role**
As an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

- Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant’s Therapy Plan or Habit Coach Action Plan.
- Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
- Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
- Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
- Maintained accurate Service Agreements for participants.
- Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
- Worked closely with the administration team to complete all tasks across the area efficiently.

**Who We Are Looking For**
At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.
To be considered for this role you’ll need:

- Demonstrated experience with scheduling or rostering.
- 2-3 years’ experience in administration with a customer service and relationship building focus.
- Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
- Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
- Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
- Attention to detail.
- Positively contribute as a member of a team, ensuring that the team achieves its objectives.
- Approach problems with a ‘can-do’, problem solver attitude and enjoy the challenges that come each day.
- Be change ready - we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
- Experience working in NDIS/Disability sector is desirable, however not essential.
- Prior to commencement, you’ll also need to obtain a Working With Children’s Check and NDIS Workers Screening Check.

**What We Offer**
- **Continuous Learning and Opportunities for Growth**:Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
- **Team Culture**: A contemporary and positive team culture where everyone shares the same vision.
- **Everyday Perks**: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
- **Be Part of Something Bigger**: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.

**Join the Change-Makers