Supply Chain Coordinator

12 months, fixed term opportunity
- Hybrid work arrangement
- Melbourne based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**THE ROLE**

The Supply Chain Coordinator will be a self motivated individual to join the Solar Operations team in a busy period of growth. You will be working alongside our solar hardware manufacturers, case management team and service providers to coordinate resolutions on aged warranty claims and escalations. This role would suit an individual with experience and confidence in managing internal/external stakeholders, high attention and accuracy with intricate process documentation and coordinating stock movements.

Main key responsibilities include:

- Recover labour costs incurred under warranty from manufacturers and reconcile as part of reimbursement activity
- Work collaboratively with Manufacturers, Case Management Team and Service Providers in relation to warranty claims
- Co-ordinate warranty/solar repair related stock movements, inclusive of all faulty stock and manufacturer returns and processing transactions into Pronto where required
- Assist in stocktake and reconciliations, inclusive of periodic physical stocktake at external sites
- Communicate and work closely with the relevant stakeholders to ensure correct warranty processes are being followed
- Maintain faulty, used and refurbished stock on hand. Liaise with external parties to ensure faulty stock is resolved/costs recovered
- Maintain warranty process documents and distribute to the appropriate stakeholders

**Is This You?**

You will demonstrate:

- Experience in warranty administration and/or complex support functions within a corporate environment
- Experience in dealing with and providing outstanding customer service to external stakeholders
- Relationship management: collaborates with stakeholders through business partnering relationships, able to manage difficult conversations and shares information amongst team

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique. So, even if you don’t tick all the boxes, we’d love to hear from you if you think you’d be a great fit, have transferable skills, and an appetite to learn.

**A great team to join**

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's strategy is to lead the transition to net zero through cleaner energy and customer solutions. **Origin Zero** has been set up to partner with large business customers to achieve their sustainable energy goals.

**Origin Zero** offers tailored, end-to-end energy solutions including demand side services that reduce carbon and cost (e.g. EV’s, energy efficiency and carbon assessments); low carbon supply solutions (e.g. solar, renewable energy and firming); and ongoing optimisation and orchestration of assets (e.g. monitoring, maintenance and demand response). We bring together all of Origin’s expertise, technology and resources to make sustainability simple for our large business customers.

That’s why we need passionate, curious and customer focused people, who are excited by the challenge of finding new ways of working, new ways of delivering and shaping a new energy future

**Origin. Good energy**

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Esmeralda Hernandez - 03) 5558 7161, quote Requisition ID: 82499

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.