Chronic Conditions Administration Officer
6 days ago
About the role
This position provides a high level of administration support and customer service to the Heart Failure, Lung Health, and Cardiac Rehabilitation Services. This position provides efficient utilisation of appointment times for Consultants and Clinicians.
- Ensure prospective patients have been placed on a respective waiting list, booked within the time frame indicated and maintain this list by ensuring accurate and complete additions, amendments, ongoing verification and appropriate delegations. Proficiently complete functions associated with the wait list of patients.
- Utilise information systems to record and update all patient demographic information, Medicare details and referral details (e.g. Smart Referrals, Practix, ESM, S4Hana). Also, using these systems to track the movement of patient charts, health fund details, and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions. Book in, book out, cancel and/ or rebook outpatients and clinics on the outpatient system.
- Organise and coordinate patient appointment activities including the arrival of patients, booking appointments, management of cancellation / rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services. Ensuring transportation (where required) and follow up appointments are arranged.
About you
- Experience and demonstrated achievement in similar roles.
- Well-developed interpersonal, negotiation, problem solving, oral and written communication skills.
- Ability to prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
- Ability in the use of Microsoft Office programs and the ability to acquire knowledge of relevant software packages (e.g. ieMR, Medi Records, ESM, HBCIS).
**Mandatory Requirements**:
- Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
- Vaccinated against COVID-19 as outlined in the Health Employment Directive NO.12/21and the Queensland Health Human Resources Policy B70.
About West Moreton
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link
**Benefits**:
17.5% annual leave loading (Additional allowances/entitlements may apply), 12.75 % employer contribution to superannuation. Other employment benefits may include: professional development, salary sacrificing options, wellness programs and the Employee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
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