
Service Delivery Coordinator
2 weeks ago
**Job Requirements**:
- Permanent Full Time
- Eligibility: Full Australian Working Rights
- Location: Melbourne - Onsite
Our Client is looking for a** Service Delivery Coordinator** to work with customers, business partners and the team of field technicians.
You will ensure that we deliver on the organisation's promise for outstanding service.
**Responsibilities**:
- Answer customer calls, service queries, process service requests and payments
- Scheduling and planning of our technician’s visits to customers to deliver service and installation requirements meeting SLA and KPIs
- Liaising with the relevant internal and external parties to manage and resolve all issues related to service delivery
- Ordering parts and arranging for necessary repairs and services
- Providing support to our field technicians
- Managing workflows to keep service delivery timely
**What you will bring to our team**:
- A willing and positive attitude is a must
- Works well under pressure in a team environment
- An ability to grasp multiple concepts quickly
- Proven problem-solving skills
- Strong stakeholder management skills
- Excellent communication and negotiation skills
- Proficient in the use of Microsoft Office
**Benefits**:
- A competitive salary and employee incentive and recognition schemes
- Learning and development opportunities
- An inclusive, supportive, and close-knit team
- Friday team lunches
Also, if you require further information please contact **Liesel 0426 400 895** or Kevina **03 8613 9999**
84775
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