Customer Service Specialist

2 weeks ago

Perth, Australia Commonwealth Bank Full time

**Do Work That Matters.**
CommBank's Chief Operations Office (COO) is looking for a Customer Service Specialist to join our Dispute Operations business.

Our COO business keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and Group regulatory projects.

Disputes Operations is responsible for assisting CBA and Bankwest customers with the investigation and processing of disputed transactions raised on Credit Cards, Linked Scheme Debit Cards and Travel Money Cards as well as in relation to transactions via EFTPOS, ATM’s, IDM’s and Bpay.

**The Role.**

As a Customer Service Specialist within the Disputes Operations Team, you will manage and resolve transaction disputes raised by customers across Bankwest and CBA across multiple card products including Credit Cards, Debit Cards, Travel Money Cards and other disputed transactions.

You will utilise sound judgement skills to find solutions for our customers while obeying our Policies and Procedures to ensure our customers disputed transaction are handled with care.

You will be a self-starter who is passionate about delivering excellent customer service and building strong relationships with stakeholders.

**On Any given day you will**:

- Assess disputed card transaction cases in accordance with the applicable scheme rules, identifying the appropriate case resolution
- Engage with internal and external stakeholders to investigate the root cause for disputed transactions
- Contact customers to collect and document information that may be used to resolve outstanding disputes - this may include making proactive outbound calls to customers to obtain additional information required to resolve their dispute
- Ensure that all disputes cases are handled in accordance with regulatory requirements.

**What will you need to succeed in this role**
- Proven ability to effectively plan and coordinate incoming work and enquiries (essential)
- Experience in a customer-service role, ideally in retail banking, call-centre - or a similar customer-facing environment (essential)
- Understanding of Visa and MasterCard rules and Regulation related to debit and credit card transaction disputes (optional)
- Knowledge of the Disputes resolution process (optional).
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- A service-based mindset with strong customer focus
- Detail oriented - strong attention to detail, thorough and accurate
- Good Judgement - exercise critical thinking, analysis and assessing and taking ownership of outcome

**From here, t **he opportunities are endless.**
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 19/11/2024

  • Customer Service Specialist

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $55,000

    Customer Service SpecialistWe are seeking a highly organized and detail-oriented customer service specialist to provide exceptional support to our clients.Coordinate services, scheduling appointments, and managing client inquiries.Provide excellent customer service and ensure timely resolution of issues.Maintain accurate records and data entry.Key...

  • Customer Service Specialist

    6 days ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist ** This is a Perth location only role** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs...

  • Customer Service Specialist

    1 week ago

    Perth, Australia Commonwealth Bank Full time

    **_** This is a Perth location only role _** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and...

  • Customer Service Specialist

    2 weeks ago

    Perth, Western Australia beBeeAdministrative Full time $62,110 - $73,600

    **Customer Service Specialist Role Overview:**">Key Responsibilities:Manage customer repairs & servicing.Tag faulty products and liaise with service agents & suppliers.Keep customers updated on repair status and ensure timely completion while providing outstanding service.Assist with administrative tasks including credit and debit invoices, claims,...

  • Customer Service Specialist

    6 days ago

    Perth, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist role is pivotal to...

  • Customer Service Specialist

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $40,000 - $80,000

    **Role Overview**">We are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.">The successful candidate will be responsible for delivering outstanding customer experiences,...

  • Customer Service Liaison Specialist

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $90,000 - $120,000

    Job Title: Customer Service Liaison SpecialistWe are seeking a highly skilled Customer Service Liaison Specialist to join our team. In this role, you will play a key part in guiding customers through the NDIS and HCP processes, connecting them to the right services within our organisation.Key Responsibilities:Develop and implement service agreements that...

  • Customer Service Specialist

    1 week ago

    Perth, Australia Bankwest Full time

    We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team. Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD. Do work that matters The Chief Operations Office (COO) supports the CBA Group in...

  • Experience Customer Service Specialist

    2 weeks ago

    Perth, Western Australia beBeeCustomer Full time $90,000 - $120,000

    Unlock Your Potential as a Customer Experience SpecialistThis is an exciting opportunity to join our team as a Customer Experience Specialist, where you will be responsible for delivering exceptional customer service and support.As a key member of our team, you will work closely with customers to understand their needs and provide tailored solutions to meet...

  • Customer Service Specialist

    2 weeks ago

    Perth, Western Australia Myintegra Full time

    **About the Role**Your responsibilities as a Customer Service Specialist also includes:- Explaining the benefits of Plan Management and NDIS requirements.- Building sustainable relationships of trust through open and empathetic communication.- Resolving problems by clarifying the customer's query; determining the cause of the problem, selecting, and...