Customer Service Specialist

2 days ago

Perth, Australia Bankwest Full time

We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team. Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD.

Do work that matters

The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every process that we execute has a significant impact on customer experience. The COO includes Retail Operations, Business & Institutional Operations, Market Operations and Financial Crime Operations.

See yourself in our Team

The Bankwest Retail Lending Operations team (under Retail Operations) is dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the Bankwest retail customers. Together, the Bankwest Retail Lending Operations team focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers’ needs.

Our Records Management team are located in Perth and provides operational support to Bankwest customers, with respect to the timely handling of loan documents across Credit Cards, Home Loans & Personal Loans. We play a critical role in the end to end loan process, ensuring our customers and stakeholders receive best in class service. The team have a vital role to play in service delivery by managing customer documents.

Do work that matters
- Providing superior levels of internal and external customer service by responding to, managing and resolving customer and stakeholder enquiries through mailboxes.
- Preparing and dispatching approved home loan contracts and card letters to customers, relevant documents to solicitors for paper based settlements,
- Scanning incoming documents sent by customers and solicitors, actioning returned mail, making sure relevant documents and collateral details are correct after settlement etc.
- Processing transactions within agreed turnaround times and consistent accuracy in a high volume environment
- Working cohesively within a team environment to look at Continuous Improvement ideas that will improve the customer experience

We're interested in hearing from people who have:

- Prior experience in a product or process environment or extensive customer service experience
- Exposure to the lending process would be highly advantageous (but not essential)
- Ability to learn and handle multiple tasks to support customers
- Growth mindset with an interest and motivation to continuously learn new skills and develop your capabilities within the role.

Sidekick

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/11/2024

  • Customer Service Specialist

    1 week ago

    Perth, Australia Chandler Macleod Full time

    **Our client**: Our client is an Australian based freight specialist who offer tailed solutions to their clients nationally and internationally. Highly recognised for their multiple service offerings and business expertise, they take an innovative approach to addressing freight movements. Currently, they are adding to their professional and high performing...

  • Customer Service Specialist

    2 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team. **Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD.** **Do work that matters** The Chief Operations...

  • Customer Service Specialist

    12 hours ago

    Perth, Australia Commonwealth Bank Full time

    **_** This is a Perth location only role _** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and...

  • Customer Service Specialist

    4 days ago

    Perth, Western Australia Commonwealth Bank of Australia Full time $60,000 - $90,000 per year

    Do Work That Matters.CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams.BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and...

  • Customer Service Specialist

    2 weeks ago

    Perth, Australia Commonwealth Bank Full time

    We currently have a number of amazing opportunities for Customer Service Specialists to join our Records Management Team in Bankwest Retail Lending Operations team. **Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD. **Do work that matters** The Chief Operations Office (COO) supports the CBA...

  • Customer Service Specialist

    2 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist - Estate Settlement Services **See yourself in our team** Estate Settlement Services (Contact centre) are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement Services Processing Teams. This involves being the concierge between...

  • Licensing Customer Service Specialist

    1 week ago

    Perth, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. About the role The Licensing Customer Service Specialist is responsible for growing the Datacom Licensing business through business development with existing and new clients. This role...

  • Customer Support Specialist

    5 days ago

    Perth, Australia Settle Easy Full time

    Position: Customer Support Specialist Location: Western Australia About Us Settle Easy is a cutting-edge law firm specialising in property law and conveyancing, combining user-friendly tech with Australia’s very best property lawyers and conveyancers. Supported by the biggest brands in Real Estate, we are growing fast! We know that many businesses talk...

  • Customer Banking Specialist

    2 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist **We are looking for a Full Time Customer Ban** **king Specialist to join our Dunsborough Branch.** **Part time MAY be considered (Monday, Thursday, Friday).** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal...

  • Customer Banking Specialist

    6 days ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist **We are looking for a full time Customer Banking Specialist to join our Kalgoorlie team!** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local...