Reservations Manager

2 weeks ago

Melbourne, Australia M GALLERY Full time

Company Description

The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors. Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.

Our iconic hotel is set on Chapel Street within one of the most renowned districts in Melbourne and also features Brasserie Restaurant, Conferencing & Events venue, Gym and Pool.

We offer a stylish and sophisticated conference venue for our guests. Our meetings & event suites are of the highest quality. Specialising in catering for all styles of events, we can also provide sensational gourmet menus.

We can accommodate 8 to 150 delegates, in our 9 modern and stylish suites, making us the ideal destination for small to mid-sized events in Melbourne.

The hotel also offers unique social settings, with exclusive use of the roof top sun deck, or sumptuous Gold Suite, with tailored beverage and canapé packages available.

**Job Description**:
The Reservations Manager is a key role within our hotel team. Reporting to the Director of Sales and working closely with the Director of Revenue, you will be responsible for the day-to-day running of the Reservations Department, including supervision of the Reservations Agents and will work towards driving client reservations and revenue into the hotel.

**Qualifications**:
You are the type of person who loves to make people feel welcome and valued. Creating a sense of belonging comes naturally to you and you enjoy solving problems with genuine empathy.

You will have a natural ability to interact with people from all walks of life and you will have great communication as well as administration skills.

Ideally you will have a working knowledge of hotel Front Office procedures and have worked in a Front Office environment previously. Experience with a Hotel PMS such as Opera preferred but not essential.

Available to work Monday to Friday and some weekends as rostered and full right to work in Australia.

Additional Information
- The Como Melbourne MGallery brand is part of the Accor Group. ACCOR HOTELS is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings as well as a variety of employee discounts and benefits world wide_

**_ "Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities._**

**_ Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities._**

**_ Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."_**
- Click 'Apply' to begin your journey with Accor Hotels_

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