Supervisor-reservations

2 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24193371
**Job Category**Reservations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Reservations Supervisor to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

- Rise with us and handle all incoming calls into the hotel and redirect to each department as appropriate
- Analyse and update all guest requests that are tailored to their requirements
- Responsible for handling all hotel outlet reservations or guest orders
- Assist and coordinate guest bookings, engaging with them and exceeding their expectations
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
- Liase with other departments to deliver service excellence with each customer experience
- Complete reservation administration tasks and offer general support to the team

About You:

- Strong communication skills written and verbal
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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