Order Fulfilment Manager

5 days ago

West Melbourne, Australia Australian Red Cross Lifeblood Full time

Lead the planning of order fulfilment activities to ensure sufficiency of all blood and clinical products

Permanent full time opportunity

Located in Melbourne, VIC

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

As a National Order Fulfilment Manager, you will lead and manage the Order Fulfilment functions in Victoria and Tasmania, ensuring the efficient, sufficient, and timely supply of safe blood and clinical products to all customers within a service excellence culture. You will play a critical role in maintaining the national blood and clinical products supply and use your leadership capability to manage and coach team members through change.

**A day in the role will see you**:
Ensure internal engagement with Customer Service teams to continuously improve operational relationships with customers, including Approved Health Providers and state health departments.

Drive the probability of perfect order KPI to continuously deliver an improved customer experience.

Identify supply risks through data analysis and customer intelligence, coordinating with Medical Services and National Supply Chain to implement effective mitigation measures.

Undertake continuous improvement activities to enhance safety, efficiency, and reliability, while reducing the cost to serve and simplifying tasks.

Develop and implement performance metrics to monitor and improve distribution operations, measuring and enhancing the order-to-customer lifecycle.

Ensure compliance with legal and regulatory requirements, including radiation safety and Chain of Responsibility.

Identify strategic opportunities to improve business processes, influence stakeholders, and implement improvements as a member of Delivery Performance Groups.

**Sounds interesting? Here’s what we’re looking for**:
Experience in management of distribution and logistics, preferably in the health and life sciences sector or customer lifecycle fulfilment operation.

Strong leadership and people change management abilities.

Previous experience in the implementation of lean manufacturing initiatives

Excellent communication and interpersonal skills.

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

If selected, you’ll be required to complete a few background checks and we’ll help you through this process. If you require reasonable adjustments during the recruitment process, please reach out to us.

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