Order Fulfillment Specialist

7 days ago

Melbourne, Australia ZAGG Inc Full time

**Order Fulfillment Specialist**

**About Us**

At ZAGG Brands, we’re at the forefront of innovation, empowering mobile lifestyles in an ever-evolving world. As the creators of trusted brands like mophie, InvisibleShield, and ZAGG, we deliver premium solutions that keep your devices connected, protected, and looking their best. From cutting-edge portable power to industry-leading screen protection and durable phone cases, our products are designed to meet the demands of modern, on-the-go living.

Our culture is rooted in innovation, creativity, and continuous growth. We thrive on pushing the boundaries of what’s possible, combining advanced technology with thoughtful design to create products that elevate your digital experience. At ZAGG Brands, we’re not just responding to industry trends—we’re setting them, leading the way with solutions that empower you to live life untethered. If you’re passionate about shaping the future of mobile technology, come join us and grow in an environment where your ideas are valued, your potential is limitless, and your contributions make a real impact.

**What You’ll Do**

The Order Fulfillment Specialist is responsible for processing customer orders accurately and efficiently. They ensure timely packing, shipping, and tracking of products, maintaining a smooth flow of operations within the warehouse. The role demands attention to detail and a deep understanding of inventory systems to ensure stock levels are properly managed and aligned with the company’s systems. Other responsibilities include:

- Processed and managed customer orders from receipt to shipment, ensuring accuracy at every stage.
- Coordinate with the warehouse team to pick, pack, and dispatch orders.
- Maintained and updated inventory records in the system, ensuring data was accurate.
- Conduct random inventory checks and reconcile discrepancies between physical and digital records.
- Track and monitor shipments, handling any issues with couriers or logistics.
- Work closely with the supply chain and customer service teams to resolve issues related to order fulfillment.
- Ensure compliance with company policies, procedures, and industry regulations.
- Escalate issues or propose creative solutions when necessary, keeping the team informed.

**What you'll need to be successful**
- Previous experience in order fulfillment, supply chain, or logistics roles.
- Strong attention to detail and a passion for accuracy, especially with inventory management.
- Proficiency with warehouse management systems and inventory software.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Excellent communication and problem-solving skills.
- A proactive, team-oriented attitude with a focus on continuous improvement.
- Familiarity with 3PL (third-party logistics) systems.
- Experience in e-commerce or retail order fulfillment.
- Ability to perform under pressure and handle multiple tasks simultaneously.

ZAGG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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