Service Delivery Manager Ndis

3 days ago

Bankstown, Australia Dessa Full time

We are looking for an experienced and passionate Service Delivery Manager for our new NDIS business, where you will enjoy the opportunity to contribute and make a real impact.

**About the role**

The role of Service Delivery Manager NDIS is pivotal to the success of our new business. It reports to the Director and contributes to the on-going development of the service through involvement in strategy, continuous improvement initiatives and quality assurance to increase business performance.

**Key responsibilities will be to**:

- Lead our NDIS team including Team Leaders to support our clients in residential care by providing exceptional support services
- Develop effective working relationships with representatives and practitioners across the region as well as with other referral and service delivery partners, families, and communities.
- Develop, train and support staff to problem-solve with a solution focused approach and contribute to consistent, yet innovative work practices.
- Operate in a compliant manner within quality frameworks, funding guidelines and Dessa policy and procedures.
- Analyse and prepare complex reports for external stakeholders using highly developed written and verbal communication.
- Prioritise competing demands, meet deadlines and achieve targets within the NDIS business unit
- Ensure compliance to Workplace Health & Safety, including quality assurance and reporting requirements.

**Qualifications, Knowledge, and Experience**
- Qualification in a relevant field of social, health, or community services
- Experience in managing Supported Independent Living (SIL) and a strong understanding of NDIS
- Demonstrated knowledge and experience of NDIS Quality and Safeguards Commission including frameworks and legislation as it pertains to clients.
- Experience in leading a team to ensure continuous improvement, legislative compliance, quality assurance and a culture of safety.
- Experience in mitigating operational risks, incidents, complaints, and feedback

**Essential Requirements**
- Current First Aid Certificate (or willing to obtain)
- Current Driver's license
- Current NDIS Worker Screen Check

**How to Apply**

Submit your resume along with a short cover letter expressing your interest in the role.

**Salary**: $73,285.89 - $147,537.38 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bankstown NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- (SIL) and a strong understanding of NDIS: 1 year (required)

Work Authorisation:

- Australia (required)

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