Executive Manager

**Executive Manager - End User Platforms**
- **Technology & Transformation**:

- **Permanent Role/Location - Sydney/Brisbane**

**About the role**:
Accountable for defining the strategic vision, direction and performance of Suncorp’s End User Platforms (technologies listed in Key Accountabilities). This role involves defining & prioritising customer focused outcomes and accountability for benefit realisation.

A key current focus of the role is business ownership of the Voyageur program which is delivering transformational technology in the End User computing space to enable Suncorp’s ways of working.

In Momentum (Suncorp’s delivery model), a Platform is a collection of technology and people that provide services used by Tribes and other Platforms. Platforms are comprised of a collection of Squads aligned to the Platform’s purpose and outcomes. Each Squad is a cross-functional autonomous team with end-to-end responsibility for a specific customer-focused outcome.

Platform Business Leaders report into the EGM accountable for the Platform.

**More specifically, you will**:
The End User Platforms portfolio encompasses service ownership for the following technologies:

- Collaboration - Contact Centre Telephony (Genesys), Event and Webcase, Video conferencing and MS Teams, MS Exchange & Office 365, Fax/SMS Gateway, Audio visual platform (vBrick and Cisco technologies)
- Real Estate Technology - Real Estate change at corporate sites, branch refreshes
- Service Management & Asset - ServiceNow platform management, asset management platforms
- Maintains vision and leads development of Platform Increment Plan with defined success measures (i.e., accountable for plan)
- Accountable for both change and run initiatives in End User Platforms, supported by the Infrastructure Service Delivery team who are responsible for run
- Responsible for driving prioritisation decisions with functional LT, using Increment Plan (accountable: EGM) and interaction with Tribes leadership
- Accountable for investment decisions to deliver outcomes, within defined Platform budget
- Accountable for delivering outcomes in Platform Increment Plan
- Accountable for assets owned by the Platform
- Sets customer experience and Customer Value Proposition for Platform, prioritises initiatives
- Develops and prioritises backlog in collaborative approach
- Accountable for ensuring correct tech decisions made and solutions built
- Responsible and accountable for communicating and embodying Momentum mindsets

**About You**:

- Tertiary Qualification in Business and/or Information Technology or equivalent industry experience
- Minimum 8-10 years of information technology experience
- Minimum 8-10 years of people leadership experience
- Minimum 8-10 years’ experience in project and program management (desired)
- Proven track record of driving capability uplift
- Strong operational knowledge of the business

**Key Capabilities**:

- Mastery of leadership and change management skills, consultation, influencing and negotiation capability
- Exemplary customer focus
- Experience with Agile management practices
- Extensive commercial acumen
- Expert stakeholder management skills
- Skilled ability to handle complexity and uncertainty
- Flexibility and resilience in responding to multiple changing priorities

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking a