Digital Workplace Services Lead

Permanent full-time opportunity with flexible working options
- Salary: $131,740 + Super + Benefits
- Based in our Leederville office

**About the role**:
We are seeking a **Lead - Digital Workplace Service Delivery**to lead the Digital Workplace Services (DWS) streams within the organisation, across Service Desk, Desktop, Mobility and Regional IT Services. The role will be responsible for delivering organisational performance outcomes in accordance with the Corporation’s policies and procedures and agreed scope and requirements.

**Who are we?**

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

**Real**benefits that matter.
- You’ll also get the option to work a 9-day fortnight and work from home two days per week.
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation up to 15.5%
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

**About you**:
There are a few things we would like to see in your CV;
- Tertiary level qualification in Information & Communications Technology, or a relevant business / IT area or substantial experience in IT Operations delivery and management
- Substantial IT administration / coordination experience, including management of IT related contracts and projects
- Substantial experience in vendor relationship management and negotiate successful outcomes with stakeholders of all levels.

**What will your work look like?**
- Is the primary custodian of service delivery across all external service providers and internal technology teams who contribute to Digital Workplace Services
- Manage and maintain the IT service catalogue, leveraging self-service capabilities, to ensure an optimal user experience for all customer groups
- Build strong engagement with key stakeholders to ensure DWS Service Delivery aligns with business expectations and customer experience measures
- Engages with service providers and partners to review service consumption, and identifies opportunities for continuous improvement
- Takes ownership of audit & risk responsibilities associated with operational IT Service Delivery, and makes recommendations to strategically strengthen the organisation's resilience posture
- Acts as primary escalation point for all Digital Workplace services across Information Technology Services

**Apply**:If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**Applications close 19 February 2025**

**_ We reserve the right to withdraw this ad prior to the closing date._**

**Our commitment to a diverse and inclusive workplace**:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

To read our diversity and inclusion statement, please visit our website