Integrated Solutions Support Lead

Integrated Solutions Support Lead

For over 150 years, our schools, colleges, early learning centres and out of school care programs have been an integral part of education in Western Australia. Together we form the state's second-largest education provider, with more than 83,000 students relying on our nearly 14,000 dedicated staff each day. We are committed to fostering an environment where every child can achieve their full potential, and our office teams support schools to do exactly that.

The Role

The role of Integrated Solutions Support Lead belongs to the Digital Technology team in the Finance, Infrastructure and Digital Technology directorate. We have five office campuses across the state and this role will be based at our West Leederville office.

As Integrated Solutions Support Lead, you will lead the support team responsible for CEWA's Administration of Schools (AoS) platform and integrated enterprise applications. You will coordinate system updates, contribute to product development, oversee training and change management, and ensure high standards of service delivery across CEWA's digital platforms.

Benefits of the Role

• Competitive salary: Level L1–L4 on the CEWA salary scale ($164,875 – $186,432 per annum) plus superannuation, with an additional 2.5% super contribution
• Additional paid leave: Five days during Christmas and Easter closures, plus System Leaders Renewal Leave
• Financial benefits: Salary packaging options, deferred salary program (after two years), and relocation package for eligible candidates
• Health & wellbeing: Free onsite parking, corporate health insurance discounts, Fitness Passport access, flu vaccinations, and health checks
• Professional growth: CEWA scholarship program, ongoing learning opportunities, and flexible work arrangements
• Family support: Enhanced parental leave provisions
• Employee Assistance Program for staff and their families

Selection Criteria

Essential:

• Support for the Catholic ethos in the performance of duties
• Experience coordinating system updates, particularly within Microsoft D365 CE and F&O environments
• Ability to assess and manage the impact of software updates on custom system implementations
• Experience organising and overseeing regression testing and change documentation
• Ability to contribute to product development through roadmap planning, backlog management, and SME guidance
• Leadership skills in managing support teams, onboarding, training, and professional development
• Capacity to analyse support trends and use insights to improve training and system functionality
• Experience coordinating support staff participation in testing and release activities
• Ability to develop and deliver training related to new features and system changes
• Attention to detail in maintaining up-to-date support documentation

Highly Desirable:

• Experience working with or supporting education organisations
• 5+ years of experience in support service delivery management
• Current Microsoft Certifications

Information for Applicants

To access a copy of the Position Description please click here: Position Description

Interested applicants should submit:

• A cover letter briefly addressing the selection criteria.
• A curriculum vitae outlining their employment history, qualifications and certifications and include a minimum of two professional references.

The successful applicant will need to provide:

• National criminal history check as issued by the Department of Education WA.
• 100 points of identification

Applications for this role close no later than 5pm, Tuesday 14 October 2025. We reserve the right to close the advertisement early if a suitable candidate is identified. If you're interested in this role, we encourage you to submit your application as soon as possible to ensure consideration.

If you require support with submitting your application, please contact our Talent Advisors at Applications can be submitted by clicking apply and uploading your application to our website. Applications will not be accepted via email.

All employees of Catholic Education Western Australia are required to support the Catholic ethos in the performance of their duties. Catholic Education Western Australia also encourages applications from people of all cultural backgrounds, First Nations people, and individuals with disabilities or medical conditions who meet the requirements of the position. To be eligible to apply, you must be legally permitted to work in Australia.