International Enquiry Officer

**Located in our Perth Office**:

- **Full time Permanent Opportunity**:

- **Hybrid Working Model**

Westpac Group is made up of Australia’s most recognised financial services brands, including Westpac, St George, and Bank SA. When you join Westpac Group, you will become part of one team striving to reach our vision to be one of the world’s great service companies. We support and encourage career growth whilst offering access to award-winning development programs, and work flexibility.

**How will I help?**

Trade Services and Operations is the first point of contact for Westpac Trade customer to assist customers with their everyday needs for trade products and enquiries. The Client Service Officer has a key role in promoting sales and solutions for customer to retain and grow International Business in a fast-paced environment. Responsibilities of the role include:

- Daily Operational processing across all five trade products - Export Collections, Import Collections, Export Letters of Credit, Import Letters of Credit and Trade Finance - and monitoring of customer requests ensuring that all transaction obligations have been met and that the customer service levels are maintained at the highest level.
- Central Operational contact for all trade related queries. Responsible for owning the trade experience and providing a resolution to both internal and external clients.
- Responsible for scanning Import and Export documents received by couriers/express post etc to Global Partners in a timely manner with checklist. Dispatching the same to customers/overseas banks once processed.
- Assist the Relationship Manager and International Business Managers in identifying customer Risk Business Opportunities, and visits to customer’s offices when required.

**What is in it for me?**

You will be working with the division to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise.

You will be an important and significant part of the future of a business that has been around for 200 years, and you will be instrumental in achieving our purpose of helping Australians succeed. We will back you in the development of your career, internal career moves and flexible working. You will also keep learning to grow your experience and expertise backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**
- Exceptional customer service skills
- Minimum 2 years industry experience
- Knowledge across Trade Finance, Imports/Exports Collections and Letters of Credit is required
- Good working knowledge of UCP, URC, URR & ISBP.

**What is it like to work there?**

We aim to provide one big, supportive environment to help us reach our vision to become one of the world’s great service companies. Working with us you will discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we are proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here. Just click on the **APPLY **button.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.