Support Officer X5- Midland

1 week ago

Perth, Australia Talent International Full time

**Job Details**:
**Location**

Perth

**Salary**

Competitive rates on offer

**Job Type**

Full Time

**Ref**

BBBH98492_1676001393

**Contact**

Tracy Dhir

**Posted**

about 4 hours ago

Multiple positions avaialble in Participant Support Officer roles across this Federal government agency in the Disability sector.

**Role background**
- The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

***

**Responsibilities may include but are not limited to**:

- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.

**You will need to demonstrate the ability to do the following**:

- working in an open office environment (exposure to general workplace chatter)
- working in a team environment
- working in a hot desk environment
- working at a co-located site
- significant periods of sitting at a counter / or desk
- direct contact with participants of the scheme
- operating a telephone / computer
- computer/screen based work
- high levels of phone usage
- high levels of face to face work

Emotional
- dealing with challenging conversations and behaviours
- providing empathy

Information technology and Security
- Working with Children Check

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