Internal Communications Coordinator

The position is responsible for the management of internal corporate communications
including publications and content on digital platforms (e.g. Newsletters, Staff Intranet and
Staff App).

The position contributes to the effective and efficient implementation of the Corporate
Communications & Marketing Strategy and ensuring a professional and pos i t i ve corporate
profile and reputation.

**RELATIONSHIPS
**Reports to: Manager, Corporate Communications &**
**Marketing**

**Report to: P00188**

**Staff Responsibility: Nil**

**Key Internal Relationships: CEO; Executive Leadership Team, Senior staff;**
**Business & Information Systems; Human**
**Resources; All Staff
**Key External Relationships: Digital platform providers, print houses.
**KEY RESPONSIBILITIES**

1. Coordinate and develop Council’s internal publications, including Newsletters and

eNewsletters, as required.
2. Develop internal communication strategies in line with Council’s Workforce Management

Strategy.
3. Work with other internal services (e.g. Human Resources and Business & Information

Systems) to promote the milestones of priority projects.
4. Manage content on Council’s current internal online properties (Staff Intranet and App)

and participate in the priority project to implement a new Staff Intranet.

5. Provide advice, support and assistance to staff and managers across Council relating to
communications and marketing activities and associated procedures and standard,
ensuring they are in line with Council’s brand and writing guidelines.

6. Effectively support the Manager, Communications & Marketing by implementing the
Corporate Communications & Marketing Strategy that includes the service activities of
Corporate Communications; Marketing; Staff Engagement; and Policy Management and
Training.

**Guiding Principles
- We act as one organisation responding to the changing needs of our LGA and community
- We are strategy led, driven by our Community Strategic Plan with clear priorities and focus
- We are service focused ' we continuously improve service provision and provide excellent

customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and culture
- We are a financially sustainable organisation, living within our means, ensuring best value

resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe
Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting
Community

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies
and procedures and under the relevant WHS legislation. These include but are not limited to:
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a
task that you believe is dangerous or for which you do not have the experience, or have not
received appropriate instructions and training or where the correct equipment to carry out the
task safely is not available; always work in a safe manner and in accordance with safety
instructions, where applicable; use the work equipment supplied for the job, in accordance
with the manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions to your
line manager which will assist the Council to meet its legal workplace health and safety
obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required at
all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION
- Write detailed correspondence, reports and submissions that require original sentence and

paragraph construction and wording
- The jobholder is required to anticipate and pre-empt staff communication requirements and

do their utmost to meet these. In addition, the jobholder should monitor and evaluate the
effectiveness of the service provided and recommend modifications to improve service.
- Required to provide service to internal customers as a regular part of the job. Service

includes answering queries, providing documentation, providing advice and referring queries
to appropriate personnel.
- Requires extensive, on-going cooperation, coordination and communications between

Services for work production or service quality.
- One on one communications required frequently - weekly or more often or of critical

importance to the job. Group communication extends to conducting meetings/lead group
discussions and occasionally making formal presentations or speeches.

**JUDGEMENT & PROBLEM SOLVING
- Problems are solved using research, analysis, and evaluation of information which may not

be readily available. Judgement is important as there is often no right or wrong solution.
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