Underwriting Support

**Permanent role**:

- **Contribute to a strong collaborative and supportive culture with a focus on underwriting support**:

- **Work from home and office**:

- **Sydney, Melbourne, Brisbane, Adelaide**

The Underwriting Support role is focussed on supporting portfolio health and growth by providing exceptional service, expertise and advice for Direct Packages, Commercial Motor and Strata portfolios. This role contributes to growth and underwriting of profitable risk through the provision of expertise and advice and the delivery of exceptional customer service.

Delivered in accordance with individual underwriting delegated underwriting authority, the underwriting Support team will design, develop, deliver and maintain a program of work that enhances capability in Distribution, identifies trends, risks and opportunities in Underwriting appetite, demonstrate external awareness and commercial acumen and risk appetite as applied across portfolio dynamics.

**Key Responsibilities include but not limited to**:

- Respond to call centre requests via telephone or referral as allocated and within Delegated Underwriting Authority
- Underwriting of new, referral business and renewals in alignment with current underwriting, selection and pricing guidelines
- Maintain a focus on retention and growth of the business portfolio whilst adhering to the policies and guidelines
- Prepare and make recommendations for risk acceptance or declinature on business outside your agreed DUA within business appetite
- Calculate and assess risk of acceptance while keeping our customers at the forefront of any underwriting decision
- Understand Customers needs to negotiate the best outcome in terms and conditions for renewals and new business
- Actively collaborate across the team and the broader business to support the achievement of strategic goals and action plans
- Actively support in the development and Coaching of Contact Centre team members
- Reviewing and giving feedback on the underwriting controls

**Skills & Experience**:

- Minimum of 3 years within the Insurance industry
- A background of providing strong customer service
- Understanding of relevant Insurance products, industry, market environment, reinsurance structures and customer segment
- Ability to implement effective negotiation and decision-making skills in line with risk appetite
- Well-developed interpersonal skills within a team environment
- Good communication skills both written and verbal
- Possess strong initiative, high attention to detail, and problem-solving skills
- Proactive stakeholder awareness and engagement, with end customer at forefront of mind
- Strong team player
- Focussed customer service including identifying our customers needs and delivery on promise

**Culture**:
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group
- We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 09 Sep 2024 AUS Eastern Standard Time
**Applications close**: 08 Oct 2024 AUS Eastern Daylight Time