Customer Services Officer

2 weeks ago

Centennial Park, Australia Talent Connect Australia Full time

Government Role
- 12 Month Contract
- Centennial Park Location

Talent Connect are excited to be partnering with a Government sector located in Centennial Park, currently looking for a Customer Services Officer

**About the role**

Deliver high quality customer service to general visitor, business and stakeholder enquiries and provide administrative support services to contribute to the achievement of objectives and strategies.
- Identify complex or sensitive customer issues and new trends and promptly escalate to relevant internal staff.
- Act as the first point of contact for booking enquiries, convert enquiries into sales and process bookings in accordance with policies and procedures.
- Maintain the reception and customer facing areas in good order including restocking of merchandise, information and promotional brochures, reprinting of fact sheets and compiling information kits ensuring the reception area is tidy and presentable.
- Undertake a range of routine administrative tasks and clerical services to support effective operations including, recording public safety incident reports, filing, maintaining records, spreadsheets and databases preparing customer service reports, handling mail and deliveries, managing meeting attendee registration, preparing and updating spreadsheets, arranging couriers and taxis and other ad-hoc duties.

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