Network Operations Centre Manager

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:

- An exciting new role has just become available in the Operational Technology (OT) team, within the broader Digital and Transformation Group. Reporting to the Group Manager of Operational Technology, the Network Operations Centre (NOC) Manager is responsible for leading the delivery and support of real-time operational systems within South East Water.
- This critical role will be accountable for leading the 24/7 operations of South East Water’s network control centre, ensuring the safe, reliable, and efficient delivery of water and wastewater services across SEW’s catchment area of approximately 1.8 million customers. This role oversees the monitoring, control, and optimisation of network performance through SCADA, telemetry, IoT, and digital systems, while leading a high-performing team of operators and technical specialists.
- If you’re someone who possesses a blend of technical expertise, leadership capabilities and industry-specific knowledge, then this could be your next role

**Who are you?**:

- You’re a seasoned operations leader ready to make an impact in the utilities or energy sector and have experience in leading high-performing teams.
- In order to be considered, you’ll require the following key skills, knowledge and experience:

- 5-10 years’ experience in operations management within utilities, energy, or critical infrastructure
- Tertiary qualification in Engineering, IT, or a related discipline (or equivalent experience)
- Strong knowledge of SCADA, telemetry, IoT, or similar control systems
- Proven leadership in managing 24/7 or shift-based teams
- Experience in water industry operations and regulatory frameworks
- Familiarity with digital transformation, predictive analytics, or smart infrastructure
- Track record in incident management and emergency response
- ITIL certification and an understanding of hydraulic systems

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Life insurance and salary continuance.
- 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community.

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.