Customer & Technical Support - Engineering Intern

2 days ago

Parramatta, Australia Omron Asia Pacific Pte Ltd Full time

**Who we are**:
OMRON is a global leader in the vibrant and fast-growing automation and robotics field. We develop quality technology incorporating Robotics, Automation, AI, IoT, Big Data, Safety solutions and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.

**We are large enough to make a difference, Smart enough to listen.**

Our company employs 28,000 people worldwide. Locally, across Australasia we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers - many of them are high-profile organizations.

**We’re mature enough to provide stability, Young enough to think ahead.**

During the past 90 years, we’ve proudly achieved a host of “World Firsts”, including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we’ve been continuously named as one of the World’s Top 100 innovative companies.

**We plan to supercharge our growth by implementing an ambitious long-term plan: “Shaping the Future 2030.”**

**About the Internship**:
This is a paid internship designed for final-year engineering students or recent graduates looking to gain real-world experience in a commercial technical environment.

As an intern, you’ll support our customer service and technical support teams while developing hands-on knowledge of automation systems, internal processes, and customer-facing operations. You’ll be exposed to practical tools and platforms used in the industry, with mentoring and training to build your readiness for full-time opportunities.

**Key Responsibilities**

As an intern, you will support our customer service and technical support functions while building real-world experience across the following areas:

- **Customer Engagement**: Communicate with a range of clients (OEMs, integrators, end-users) to provide accurate lead times and service updates.
- **Documentation**: Maintain records of orders, customer interactions, and support cases using internal systems.
- **Team Collaboration**: Work with Sales, Engineering, Logistics, and Accounts to ensure smooth operations.
- **General Assistance**: Support day-to-day tasks and contribute to ongoing team needs as required.

**Requirements**:
**What We’re Looking For**
- Final-year student or recent graduate in Engineering (Electrical, Mechatronics, or similar)
- Available at least 3 days per week; availability for 5 days is highly regarded.
- Strong communication skills and eagerness to learn
- Team-oriented and detail-focused

**Benefits**
- Be part of a global leader in the exciting world of Automation and Robotics - a company with a forward-thinking, collaborative, and fun team culture.
- Practical experience in a commercial engineering environment
- Receive hands-on learning, meaningful mentorship, and priority consideration for our 18-month Graduate Development Program — all within an environment that fosters growth and career advancement.

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