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Home Loan Associate

3 weeks ago

Parramatta, Australia AMP Limited Full time

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

AMP Bank is a technology enabled, challenger bank, currently the 11th largest Bank in Australia, with ~1% market share and one of the growth divisions of AMP Australia.

This role will assist the Digital and Direct Lending channel’s growth ambitions by triaging customer leads to digital forms and home loan specialists, managing deals from approval to settlement, monitoring digital mortgage webchat, and answering inbound calls from customers seeking direct lending assistance.

Home Loan Associates play a pivotal and crucial role, often the conduit between customers, home loan specialists, and stakeholders across the bank. To aid development, Home Loan Associates will also be given opportunities to write new business and increase loans.

You’ll make an impact by:
Clients
- Accepting initial customer enquiry and assessing whether AMP Bank Home Loan Specialists may be able to assist the customer with their ambitions

Team
- Maintain reporting and tracking for the team, including status of open Home Lending opportunities
- Proactively and positively work with colleague Home Loan Specialists and other departments to achieve business outcomes, through effective relationship building.

Compliance/Risk
- Follow the structured framework for liaising with customers
- Work in accordance with AMP’s policies, processes and procedures and delegations
- Work in a fully compliant manner in line with internal guidelines and obligations, and external regulatory requirements.

**What you will bring to the team**
- Banking or financial services experience is preferable
- Exceptional telephone and oral communication skills, including effective listening skills
- Decision-making ability as well as complaint & conflict resolution/objection handling skills

**You’ll thrive here if **

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

**Why we think you’ll love working at AMP**

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on - better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

**We believe in the power of inclusion and diversity**

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

**Ready to create your tomorrow?**

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moment