Customer Success Manager

2 weeks ago

Sydney, Australia WorldFirst Full time

We're a **global team**, our Merchant Services teammates are currently located in **Sydney, Hong Kong, Singapore, Shanghai, Amsterdam and London**. This means we're all about celebrating differences and standardising best practices whilst **sharing our valuable learnings** with each other. We're super **communicators and collaborate** closely with expert Relationship Managers, Sales & Partnerships teams to service and delight our customers. And being a Financial company we're also naturally obsessed with ensuring **airtight security** alongside our Compliance and Onboarding teams.

We fulfil a range of **daily technical tasks** such as calculating FX rates and spreads and manually booking trades, so we expect excellent **attention to detail **& provide lots of ongoing training to ensure our teams are well equipped to succeed. CSMs are critical in **reflecting the 'customer voice' **back to the business, so records must be kept updated and any issues quickly highlighted for urgent resolution.

Keen client relationship/ account management/ customer service focus
Strong numerical & analytical skills, financial services experience preferred
Excellent communicator
- verbal and written
Highly collaborative & team orientated
Curious about people, cultures, and different ways of working
... A fun & fulfilment seeker with a positive outlook on life

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