Cloud Technical Lead

1 week ago


Sydney, Australia SAS Full time

:
**What We Do**:
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and then to operationalize that intelligence.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

**About the Job**

The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.

Be part of something exciting and join SAS working within our CIS business unit.

**What You’ll Do**:
In this role, you will assist the SAS Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry.

You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents.

You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.

You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

**As a Cloud Technical Lead, you will**:

- Articulate an innovative SAS technical approach / solution based on your understanding of client’s business and technical needs
- Provide a single technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
- Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
- Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success.
- Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
- Ensure SAS Cloud standards and best practices are adhered to and validated.
- Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
- Deliver excellent Client service using a Client first and continuous improvement mindset.
- Work directly with external customers and interface with other support teams and vendors.
- Be a trusted advisor to the client, pro-actively educate and guide discussions to support the operational teams.

**To be successful in this role, you will require**:

- Proven years of experience as a technical advisor: developing solutions / working with certain technologies e.g., Cloud native development, Hybrid/ multi-cloud, DevOps processes and tools, Application migration program, Hyperscaler, RH, AI, open technologies etc.
- Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Demonstrated ability to work cross functionally
- Familiarity with PaaS, XaaS and SaaS businesses, metrics, goals, challenges
- Proven strong executive leadership and decision-making abilities
- Strong communication skills, ability to articulate and sell a vision internally and externally
- Strong execution skills and the ability to drive action and accountability
- Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality.
- Ability to communicate directly to the product, service and technical teams: share insights into root causes of client discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction
- Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles

**Diverse and Inclusive**

At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our diverse workforce b


  • Cloud Technical Lead

    48 minutes ago


    Sydney, Australia Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

  • Cloud Technical Lead

    9 minutes ago


    Sydney, Australia Temenos Full time

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate...


  • Sydney, Australia Clarrow Full time

    Permanent role with top 4 Bank - Enterprise Technology Transformation - Cloud services - Amazing team & Culture + Hybrid work environment A leading Australian Bank is currently looking for a Technical Product Owner to work as part of the Enterprise Technology team. You will focus on the development and innovation of Cloud products, and be responsible for...

  • Cloud Delivery Lead

    2 weeks ago


    Sydney, Australia ING Group Full time

    Cloud Delivery Lead / Cloud Governance Lead At ING, we want to make life simpler and more worthwhile -for everyone who banks with us, for the people who work with us, and the community at large, too. Fantastic new opportunity for a **Cloud Delivery Lead** to play a key role in the end-to-end delivery of the public cloud programs, this includes technical...

  • Cloud Lead

    2 weeks ago


    Sydney, New South Wales, Australia NSW Government Full time $131,213 - $144,591 per year

    CLOUD LEADThis opportunity offers:Ongoing employmentFull time role & 35 hour working weekRFS Level 10/11Attractive annual salary $131,213 - $144,591 p.a. plus 12% superannuationLocation: Sydney Olympic Park (hybrid/flexible working arrangements considered)Looking for more information?Why not reach out to our role expert, Hooman Hosseini, Manager...


  • Sydney, Australia Westpac Group Full time

    **How will I help?** HealthPoint Claims is a high-performing platform that processes real-time eligibility, claims and settlement connecting Health & Care Payers, Providers and Customers. Our team is responsible for the design, build, testing and support of software that we deliver to our healthcare clients in Australia. To support our growth, we are...

  • Cloud Services Lead

    2 days ago


    Sydney, Australia Qantas Full time

    **Company Description** About Us Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two...

  • Deliver Lead

    1 week ago


    Sydney, Australia ING Full time

    The Delivery Lead Cloud is a key role in the tribe, responsible for the successful end-to-end delivery of the public cloud programs. This includes the technical design, development, testing and deployment. The primary focus of this role is to lead the delivery of the key programs in the public cloud space, working with the IT Area Lead, Tribe Lead, Product...

  • Technical Lead

    3 minutes ago


    Sydney, Australia Fyndr Group Pty Ltd Full time

    Work directly with the business - Mentor and lead a small dedicated team - Work in an AWS, Node, React, Serverless Our client is currently recruiting a Technical Leads to join their organisation on a permanent basis. Though the client is based in Sydney CBD the requirement to be in office is 1 day a week. This person will be required to be hands on, be...

  • Deliver Lead

    1 week ago


    Sydney, Australia ING Full time

    The Delivery Lead Cloud is a key role in the tribe, responsible for the successful end-to-end delivery of the public cloud programs. This includes the technical design, development, testing and deployment. The primary focus of this role is to lead the delivery of the key programs in the public cloud space, working with the IT Area Lead, Tribe Lead, Product...