Venue Leader

7 days ago

Sydney, Australia Jivaro Full time

Free Products
- Career Progression
- Fun, inclusive culture

**Venue Leader - Hospitality / QSR**
Location: Various locations across Sydney.

We’re on the lookout for a passionate and motivated Venue Leader who thrives in a fast-paced, customer-focused environment. This role is all about delivering exceptional service, driving quality standards, managing a high-performing team, and overseeing seamless day-to-day operations with full accountability for commercial outcomes.

**Role Purpose**:
As the Venue Leader, you will be responsible for creating an outstanding customer experience by ensuring smooth venue operations. This includes leading a strong customer service focus, maintaining high quality and safety standards, managing and developing your team, and achieving key commercial results.

**Key Responsibilities** **Customer Experience**:

- Lead by example in delivering exceptional customer service and ensure your team does the same.
- Maintain a clean and welcoming venue, clearly communicating roles and tasks to team members.
- Resolve customer concerns with professionalism and care.
- Uphold high personal presentation standards for yourself and your team.
- Provide service-based training and coaching to team members and leaders.

**Product Quality**
- Ensure all food products are prepared in line with operational procedures.
- Maintain high standards for the quality and freshness of ingredients.
- Comply with all food safety standards and legislative hygiene requirements.
- Manage food inventory to drive sales and profitability.
- Fulfil all food safety supervisor responsibilities.
- Foster strong product knowledge within the team through consistent training.

**Operations & Leadership**
- Lead all aspects of the employment lifecycle, including recruitment, onboarding, coaching, and performance management
- Promote a culture of open communication, collaboration, and service excellence
- Ensure compliance with internal policies, procedures, and health & safety regulations
- Manage daily operations including opening/closing procedures, cash handling, stock control, invoicing, and reporting
- Ensure team breaks are scheduled within compliant timeframes
- Support venue business planning, local area marketing, and community engagement

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