
Incident & Complaints Analyst
6 days ago
See yourself being part of a large, transformational change? This could be the role for you
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.
Some of the awesome things you’ll be involved with:
- Working with internal and external stakeholders to record, report, respond to and remediate incidents and complaints across a variety of clients, in line with applicable laws, contractual obligations, and service level agreements- Conduct incident root cause analysis, and document key learnings in relation to ways of working, controls and system configuration- Agree and document PIR and prevention steps to reduce the likelihood of recurrence- Work with the team to identify, develop and implement processes and control uplift opportunities- Document complaint key learnings- Ensure internal and external incidents and complaints reporting are maintained- Attend Client Incident and Breach meetings as required- Manage allocated incidents and complaints within agreed service levels- Ensure the required incidents and complaints information captured in relevant Jira projects- Provide technical advice to internal and external stakeholders on incidents and complaints as required.
What you will bring:
- RG 146 and a deep understanding of the superannuation administration processes- An understanding of obligations relating to incident management and internal dispute resolution- The ability to communicate with and manage internal and external stakeholders- Strong written and verbal communicationWhy work with us?8 additional paid days per year to extend your weekends- Hybrid working- Generous cash bonus for every successful referral- Starting school leave - 8.5 days of leave to assist your children with the transition to school- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work- 3 days’ paid leave per year to participate in charity initiatives- Discounted health insurance premiums- Access to learning and development programs through Udemy
- Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated._
- Our hiring decisions are never _based_ on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you_
- We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace._
- For more information about what we do, our people and values, please visit our website - _
- #LI-Hybrid_
Employment Type
Employee
Time Type
Full time
-
Incident & Complaints Analyst
4 days ago
Melbourne, Australia Iress Full timeIncident & Complaints Analyst **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More...
-
Melbourne, Australia AMP Full timeComplaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Nsc Complaints Resolution Specialist
7 days ago
Melbourne, Australia AMP Limited Full time**The opportunity** The Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers’ experiences. This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into...
-
Incidents and Complaints Manager
2 weeks ago
Melbourne, Australia Equity Trustees Full time**Location**: Melbourne, Sydney We're excited to offer you a fantastic opportunity to join our Corporate and Superannuation Trustee Service (CSTS) team! This role places you at the heart of ensuring incidents are managed effectively and within CSTS' risk appetite. You'll focus on ensuring member complaints are resolved with fairness, consistency, and a...
-
Lead Product Analyst
6 days ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Technology Support Analyst
4 days ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Incident & Complaint Manager
2 weeks ago
Melbourne, Australia Equity Trustees Full timeWe have a fantastic opportunity for you to join our Oversight, Risk and Insurance team in the Superannuation Trustee Office (STO). You will manage and oversee incidents and complaints within STO, and its administrators and insurers, to an appropriate outcome within the STO's risk appetite that's fair, reasonable and consistent with member interests. **About...
-
Product Analyst
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Product Analyst
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Nsc Client Team Quality Coach
1 week ago
Melbourne, Australia AMP Limited Full time**The opportunity** The NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North Platform **How you will make an impact**: - Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants - Understand...