Quality Coach-north Service Centre

1 week ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

The Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.

**How you will make an impact**:

- Review feedback and coaching in a timely manner to enhance service the competency of NSC team members
- Support the NSC leaders to improve the knowledge, quality, and performance of their teams in order to uplift and exceed adviser and customer expectations
- Take ownership of queries and complaints from the point of escalation by team members through to resolution
- Support induction and ongoing training/coaching of NSC team members via informal training, formal training and coaching meetings
- Work with NSC Leaders and other relevant stakeholders to develop and improve service centre processes and procedures

**What you will bring to the role**:

- Experience within platforms, superannuation, financial advice or managed funds
- Knowledge of the North platform and understanding of share market, financial planning concepts, financial markets and investment assets
- Strong coaching, communication and influencing skills
- Ability to prioritise competing demands and manage own workload to meet targets and provide a quality level of service
- Strong analytical, reporting, and problem-solving skills along with a proactive approach to achieve outcomes and drive continuous improvement.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

  • Complaints Team Quality Coach-north Service Centre

    1 week ago

    Melbourne, Australia AMP Full time

    Complaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Coaching Lead

    5 days ago

    Port Melbourne, Australia Goodstart Early Learning Full time

    **Role**: Coaching Lead - VIC North **Location**: Victoria North - covering from Melbourne Inner Northern Suburbs Central to Echuca, Shepparton and Bendigo **Employment Type**: Permanent Full time Goodstart are currently seeking a Coach Lead to work with our VIC North Leadership Team. As the Coaching Lead, you’ll play a pivotal role in leading, motivating,...

  • Store Supervisor Coach Emporium

    4 days ago

    Melbourne, Australia Coach Full time

    **About us** Coach was founded in 1941 and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our...

  • Security and Brand Ambassador Coach Emporium Part Time

    1 week ago

    Melbourne, Australia Coach Full time

    **Who We Are**: Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its heritage of craftsmanship and New York style. At Coach Emporium VIC, we deliver a premium shopping experience that reflects our commitment to quality, innovation, and customer care. **We are seeking to hire 2x Part Time Security and Brand...

  • Nsc Client Team Quality Coach

    1 week ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North Platform **How you will make an impact**: - Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants - Understand...

  • North Service Centre Inspecie Specialist

    17 hours ago

    Melbourne, Australia AMP Full time

    North Service Centre Inspecie Specialist If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Swimming Teacher

    3 days ago

    North Melbourne, Australia YMCA Victoria Full time

    Empower children and young people by teaching them fundamental swimming skills - Role located at North Melbourne Recreation Centre - Starting at $29.44 per hour + Super | Casual At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World As the largest employer in fitness and recreation we have more than 5,000 staff at over...

  • North Service Centre Inspecie Specialist

    3 days ago

    Melbourne, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • North Service Centre Reporting Analyst

    3 days ago

    Melbourne, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • North Specialist Services Analyst

    5 days ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The North SME team provides North product, platform and process expertise and assistance to the North Service Centre & North stakeholders and assists in developing and improving various aspects of team performance and the platform design. The North SME teams works in conjunction with various members of the North Product and Platform...