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Quality Coach-north Service Centre

3 weeks ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

The Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.

**How you will make an impact**:

- Review feedback and coaching in a timely manner to enhance service the competency of NSC team members
- Support the NSC leaders to improve the knowledge, quality, and performance of their teams in order to uplift and exceed adviser and customer expectations
- Take ownership of queries and complaints from the point of escalation by team members through to resolution
- Support induction and ongoing training/coaching of NSC team members via informal training, formal training and coaching meetings
- Work with NSC Leaders and other relevant stakeholders to develop and improve service centre processes and procedures

**What you will bring to the role**:

- Experience within platforms, superannuation, financial advice or managed funds
- Knowledge of the North platform and understanding of share market, financial planning concepts, financial markets and investment assets
- Strong coaching, communication and influencing skills
- Ability to prioritise competing demands and manage own workload to meet targets and provide a quality level of service
- Strong analytical, reporting, and problem-solving skills along with a proactive approach to achieve outcomes and drive continuous improvement.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies