Group Reservations Agent

2 weeks ago

Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

**Your day-to-day**
- Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
- Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests
- Meet targets for converting sales
- Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
- Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
- Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure
- Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
- Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
- Make their stay memorable

**What we need from you**
- Minimum 6-12 months Front Office/Reservations/Customer Service experience
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
- Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
- Excellent attention to detail
- Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
- Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required
- Flexibility to work a 7 day rotating roster - during the week, weekend and public holiday shifts are all part of the job

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Reservations Agent

    7 days ago

    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2025301165 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Part time position Rotating shifts including AM, PM and weekends Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford...

  • Reservations Agent

    3 days ago

    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM20240209 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels...

  • Reservations Agent

    1 day ago

    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301107 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels...

  • Reservations Agent Part-time

    1 day ago

    Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Groups Coordinator

    1 day ago

    Greater Adelaide SA, Australia IBIS Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Reservations Supervisor

    3 days ago

    Greater Adelaide SA, Australia PULLMAN Full time

    **Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. This is a unique opportunity for an emerging...

  • Reservations Agent

    22 hours ago

    Greater Adelaide SA, Australia SOFITEL Full time

    **Company Description** Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...

  • Buyers Agents

    1 week ago

    Greater Adelaide SA, Australia Justified Talent Pty Ltd Full time

    **Are you a Real Estate agent or Buyer's Agent? Is it time to make a change?** **Go from being invisible in a crowded sector, to instantly visible and credible!** Here's a fact. Nearly all successful professionals seek expert advice when making big decisions. And that includes buying property, especially. Because property purchasing is complicated, time...

  • Reservations Agent

    1 week ago

    Adelaide, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25090582 **Job Category**Reservations **Location**Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Supervisor

    1 day ago

    Greater Adelaide SA, Australia Hotel Indigo Full time

    At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be...