Reservation Agent

14 hours ago

Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

**Your day-to-day**
- Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
- Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests
- Meet targets for converting sales
- Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
- Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
- Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure
- Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
- Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
- Make their stay memorable

**What we need from you**
- Minimum 6-12 months Front Office/Reservations/Customer Service experience
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
- Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
- Excellent attention to detail
- Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
- Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required
- Flexibility to work a 7 day rotating roster - during the w eek, weekend and public holiday shifts are all part of the job

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Group Reservations Agent

    2 weeks ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Sales Agent

    1 week ago

    Greater Adelaide SA, Australia PULLMAN Full time

    **Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. We are ready to welcome a Reservations Sales...

  • Reservations Sales Agent

    14 hours ago

    Greater Adelaide SA, Australia PULLMAN Full time

    **Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. We are ready to welcome a Reservations Sales...

  • Group Reservations Agent

    2 weeks ago

    Greater Adelaide SA, Australia Crowne Plaza Hotel Full time $45,000 - $65,000 per year

    Your day-to-dayAssist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenueEnsure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guestsMeet targets for converting salesBe responsible for providing prompt, courteous...

  • Reservations Agent

    6 days ago

    Adelaide, South Australia Stamford Grand Adelaide Full time $50,000 - $80,000 per year

    Join our passionate team at Stamford Hotels & Resorts, where luxury meets exceptional guest service. We are seeking an enthusiastic and detail-oriented Reservations Agent to deliver outstanding service and ensure every guest's stay begins seamlessly from the moment they book.Permanent full time positionAdeliade CDB locationAbout Stamford Hotels and...

  • Reservations Agent

    4 days ago

    Adelaide, South Australia Stamford Plaza Adelaide Full time $40,000 - $60,000 per year

    Join our passionate team atStamford Hotels & Resorts, where luxury meets exceptional guest service. We are seeking an enthusiastic and detail-orientedReservations Agentto deliver outstanding service and ensure every guest's stay begins seamlessly from the moment they book.Permanent full time positionAdeliade CDB locationAbout Stamford Hotels And...

  • Reservation Agent

    4 days ago

    Adelaide, South Australia IHG Hotels & Resorts Full time $45,000 - $65,000 per year

    Your day-to-dayAssist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenueEnsure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guestsMeet targets for converting salesBe responsible for providing prompt, courteous...

  • Reservations Agent

    13 hours ago

    Adelaide, Australia Marriott International, Inc Full time

    **Job Number** 24093712 **Job Category** Reservations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in our...

  • Reservation Sales Agent

    13 hours ago

    Adelaide Region SA, Australia PULLMAN Full time

    Company Description **Pullman Adelaide** represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Why work for **Accor**? We are far more than a worldwide leader. We welcome...

  • Reservations Agent

    2 days ago

    Adelaide Region SA, Australia IHG Full time

    **About us** As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the...