Reservations Agent

2 days ago

Adelaide Region SA, Australia IHG Full time

**About us**
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

**Your day to day**
InterContinental Adelaide is looking for an energetic** Reservations Agent** who has a eye for detail to join our high performing Reservations team

As a Reservations Agent you'll be responsible for ensuring our guests begin to experience the InterContinental Life, even before they arrive to our hotel. Efficiency, accuracy and personalised interactions are key to success in this role.

Your day to day:

- Assist guests with reservation inquiries and think outside the box to make their stay memorable
- Identify opportunities to maximise revenue
- Provide prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
- Process all reservations prior to guest arrivals and work collaboratively with our Front Office team to ensure our guests have a seamless arrival experience and all requests are actioned

**What we need from you**
This role requires demonstrated ability to interact with customers, colleagues and third parties in a manner that reflects highly on the hotel, the brand and the company. Strong time management, problem solving and communication skills are essential.

Ideally, you'll have
- Reservations experience in a large hotel with a strong understanding of hotel operations
- Strong administration & computer skills
- Experience with Opera PMS system
- Confidence in your communication skills
- Demonstrated ability to interact with guests, colleagues and third parties that reflects highly on the hotel, and InterContinental brand

You must meet the legal requirements to work in Australia.

**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Reference: EMEAA37942

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