Customer Success Specialist

2 weeks ago


Fortitude Valley, Australia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**

Global Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce.

Comprising of leading service providers in Australia like Ezidebit, eWAY, Storman and Sentral Education, the Global Payments Oceania family delivers a broad range of technology solutions that help all-sized businesses innovate and grow. We bring the power of software and complexity of payments together and make it simple.

**About the role
We are seeking a passionate and enthusiastic Customer Success Specialist to join our newly established client team in Australia. Working closely with our global client team you will proactively maintain long-term client relations with our existing customer base ensuring an exceptional client experience & ensuring longevity of our relationships. You will be instrumental in identifying, and sharing insights on competitive activity and client feedback within each market.

**Other key areas of responsibility will include**:

- Proactively identify opportunities to improve customer satisfaction, engagement, and retention;
- Monitor client satisfaction and proactively address any issues or concerns;
- Develop and maintain a deep understanding of our products and services, and provide expert guidance to customers on how to best utilise them;
- Collect and analyse customer feedback and data, to develop insights to inform product and service improvements.
- Identify opportunities for growth and work with clients to develop strategies to achieve their goals;
- Identify opportunities for growth and work with clients to develop strategies to achieve their goals;Proactively manage pricing reviews;
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues and concerns.

**About you
An experienced customer advocate, you are someone who loves to solve problems and help people. You have a thirst for knowledge and learning and enjoy researching and identifying areas for improvement. You have a growth mindset and can push yourself out of your comfort zone.

**You will also bring:
- The ability to analyse customer data and identify trends;
- Knowledge of CRM systems and customer engagement tools for example Salesforce and Netsuite;
- Exceptional communication skills and the ability to understand and address customer needs;
- Strong organisational skills and the ability to work autonomously with mínimal supervision;
- Experience working in a fast-paced, dynamic environment.

**Culture and benefits**

In addition to a diverse and inclusive culture, some of Global Payments benefits include:

- Flexible working environment with a mix of in-office and remote working;
- Birthday leave (a day off to celebrate your birthday);
- Regular social events, from paint & sip to games night there is something for everyone;
- 12 weeks paid parental leave, 2 weeks paid secondary carers leave;
- Reward and Recognition Programs such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers;
- Employee Stock Purchase Plan available to all team members;
- A MyCoach (EAP) program to support your health and wellbeing.

**To Apply
If you are passionate about helping customers succeed and are committed to delivering exceptional experiences, we encourage you to apply.
- We respectfully ask that no recruitment agencies contact us in regards to this position. _

Global Payments Inc. is an equal opportunity employer.



  • Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About Us** Global Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce. Comprising of...


  • Fortitude Valley, Australia Codafication Full time

    **About **Codafication** At Codafication we are pioneering new ways to make the world simpler. We an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their processes...


  • Fortitude Valley, Australia Ingram Micro Full time

    **Description** - **Permanent Full Time Opportunities based in Australia, QLD**: - Hybrid work model - 3 days home,2 days office - Supportive and Collaborative work culture *** We are hiring a **Customer Success Manager ( a Cloud Business Expert) **, that will have her/his mind focused on enabling and supporting our partners as they deliver solutions to...


  • Fortitude Valley, Australia CoreLogic Full time

    Job Summary: Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the...


  • Fortitude Valley, Australia RECOR Full time

    **Position Purpose** The Client Success Coordinator plays a pivotal role in supporting business development, client engagement, and project delivery functions. This position ensures seamless coordination across the client lifecycle—from initial contact through to proposal development, contract finalisation, invoicing, and post-project follow-up. The role...


  • Fortitude Valley, Australia Ingram Micro Full time

    **About us**: **About role**: The Platform Success Representative handles net new and current long tail reseller onboarding, enablement and triage. The role’s primary focus will be onboarding net new resellers to Ingram Micro, provide quality guidance and support through the teams shared mailbox to partners, and offer enablement to the existing long tail...


  • Fortitude Valley, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **ICT Project Manager****: - Location Brisbane - Employment Type Contract - Custom Text18 Competitive hourly rate on offer - Custom Text19 Flexible work arrangements - Custom Text20 Long term contract - Custom Text21 Central location - Custom Text22 Executive / Management - See All Jobs **Security Specialist****: - Employment Type...


  • Fortitude Valley, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About Us** Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business...


  • Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor**: - SafeWork Advisory Services Team **Clerk Grade**:5/6 **Location**: Gosford **Employment Type**: Multiple temporary, full-time opportunities up to 12 months, and one temporary, part-time opportunity (35 hours per fortnight, including Mondays) until 14 August 2025. **Hybrid working arrangement.** **About the team** SafeWork...