Platform Success Representative

1 week ago


Fortitude Valley, Australia Ingram Micro Full time

**Description**
- **Permanent Full Time Opportunity**:

- ** Hybrid work model (3 days home,2 days office)**:

- ** Base yourself in Sunshine Coast**

Ingram Micro Cloud is a “startup like” business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry. With a pulse on IoT, CyberSecurity, XaaS, IaaS technologies, and more.

**About The Role**:
We are hiring a (3) Platform Success Representative with Cantonese & English, Mandarin & English ,Malaysian & English proficiency ,that will bring a customer centric mindset to ensuring our reseller partners are able to fully consume all the functionality, features and benefits of the various platform offerings Ingram Micro Cloud provides.

Ingram Micro Cloud is fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting a customer obsessed individual who will take great pride in providing an exceptional experience to our partners while leveraging our various platform offerings. This role reports to the Manager of Platform Success.

**Your role and responsibilities**:

- Must be flexible to work as per the time zones of assigned countries.
- Proficiency in Cantonese & English, Mandarin & English ,Malaysian & English is required
- Serve as the technology expert for our own platform offerings, such as Ingram Micro Cloud Marketplace, Marketplace-as-a-Service, Go-To-Market-Hub, CloudBlue Rev and more.
- Helping with issues and continuing to delight with positive customer centric attitude.
- Execute a proactive technology strategy to increase the adoption and integration of key platform functionalities and vendor specific programs.
- Contribute to programmatic approach ensuring technology adoption outside assigned customer base, taking a ‘never lose a customer’ approach.
- Survey and ensure positive results of NPS and CSAT scores on an ongoing basis.
- Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with customer success, support, and sales resources to deliver an exceptional customer experience.
- Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to platform success managers.
- Develop and share best practices amongst team members to continuously improve customer experience and increase technology adoption.

**Your skills and qualifications**:

- Minimum of 1 years’ experience in customer success, technical account management, customer experience, support or project management.
- Strong technical acumen and proven customer engagement history.
- Experience in managing relationships.
- Interpersonal skills including the ability to work well with others and build a team-oriented environment.
- Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
- Previous experience working on or learning about systems design, programming, data structures, programing language or general Cloud technology is a plus.
- Must be energetic, bold and ambitious to execute on Ingram Micro Cloud strategic objectives.

**What’s On Offer**:
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

- Genuine Career Progression Pathways
- Training & Development Opportunities
- Flexible Working Environment
- Competitive Remuneration Package
- Staff Purchase Policy, Benefits Scheme & Birthday Leave
- Wellness programs

Join us in our continuous quest to grow a diverse and extraordinarily innovative team

LI-DL1
LI-Hybrid
- Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law._



  • Fortitude Valley, Australia Cubiko Pty Ltd Full time

    **The purpose of this role**: Our Customer Success Specialists are the primary point of contact for our Cubiko customers. You will be responsible for supporting and guiding our customers through the onboarding process, building and maintaining strong relationships, and driving customer satisfaction and engagement with using Cubiko. **Responsibilities**: -...


  • Fortitude Valley, Queensland, Australia beBeeSolution Full time $90,000 - $120,000

    Job OpportunityWe are seeking a skilled IT professional to work and support our Microsoft Power Platform environment.Key Responsibilities:Support solutions built using Microsoft Power Platform, enhancing business productivity and efficiency.Automate business processes and workflows using Microsoft Power Automate, streamlining operations and reducing manual...

  • Customer Success

    1 week ago


    Fortitude Valley, Queensland, Australia Askable Full time $104,000 - $130,878 per year

    Heads up This role is based in-person at our office in sunny Brisbane, Australia. –––––––––––––––––––– About Askable Hey, we're Askable - the world's most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?...


  • Fortitude Valley, Australia Tech Mahindra Full time

    Join us as an Inbound Call Center Associate, and you'll work with Australia's largest telecom player _a_nd be part of a fun & caring team. **Who are we?** **What’s in it for YOU?** - Competitive salary + Super + Penalty rates - An attractive rewards and incentive program - Internal career progression opportunities across several industries &...


  • Fortitude Valley, Australia Ingram Micro Full time

    **About us**: We are hiring a **Customer Success Manager (Cloud Business Expert)**, who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue...


  • Fortitude Valley, Australia Ezidebit AUS Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Success

    1 week ago


    Fortitude Valley, Australia Askable Full time

    **_Heads up! This role is based in-person at our office in sunny Brisbane, Australia._** **--------------------** **About Askable** Hey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right? Askable began in 2017 as...


  • Fortitude Valley, Queensland, Australia Global payments Full time $100,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Fortitude Valley, Australia Askable Full time

    **_️ Heads up!_**_ This role is based in-person at our office in sunny Brisbane, Australia. _**_️_** **——————————** **About Askable** Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. We saw a world full of great ideas...


  • Fortitude Valley, Australia Shotflow Full time

    revolutionaryrevolutionaryAre you a dynamic and driven individual looking to make a significant impact on the booming property tech industry? Do you have a passion for sales and a desire to be part of a fast-growing startup? If so, we have the perfect opportunity for you! **About Us**: Shotflow is an innovative property tech startup that delivers fast and...