Customer Service

**About the Company**

The Interclean Group is an innovative company which provides cleaning products, services and technology for the cleaning sector specializing in Health and Aged Care. We are an industry leader who cares about training, empowering people and giving back, to make the world a better place.

**About the role**
- Processing orders in a timely and accurate manner.
- Attend to customer enquiries and work closely with internal stakeholders to ensure deadlines are met.
- Office management duties.
- Manage and coordinate the supply chain activities for Interclean group, ensuring the right inventory arrives at the right time.
- Establish and maintain relationships with logistics/freight forwarding companies, suppliers and distributors.
- Review BI dashboards and internal systems for stock levels and provide summaries to the Management team.
- Proactively highlight any business issues/watch outs or knowledge across supply chain constraints with Management and internal stakeholders.
- Coordinate quotation requests.
- Provide analysis of shipment timeline trends to assist with decision making.
- Assist Marketing & CEO with price list updates.
- Participate in team brainstorming activities to drive process improvements.
- Documentation of the Interclean supply chain process and standards.

**About you**
- Proven experience in customer service, preferably in order management & supply chain, preferably domestic and international.
- Knowledge of customs and shipment regulations.
- Strong office administration skills - Microsoft Office (Word, Excel, Outlook), Project Management & Supply Chain Systems, Databases.
- Clear written and spoken communication skills.
- Superior attention to detail with strong problem-solving skills.
- Ability to work in a dynamic and fast paced environment.
- Seek enjoyment from working in team (true team player) at the same time being self-motivated and able to work independently.
- Able to engage and build positive relationships with a range of stakeholders including customers and internal teams.
- Juggle competing priorities with an action orientated approach.
- Perform under pressure.
- Curiosity and willingness to continuous learning.
- Effective interpersonal communication with self-awareness and a passion to learn.
- Contribute ideas and offer solutions.

**Company Values**:
**Pioneering: We make a difference through science-based cleaning.**

We’re always looking for a better way to get the job done. We challenge assumptions and focus on improvement. We don’t get stopped by roadblocks, rather we shift and drive practical solutions. It’s all about solutions-orientated thinking combined with science-based evidence.

**Team: We recognise that it will take all of us, working together to achieve our vision.**

We know that the strongest teams foster diverse personalities, talents and skills and believe in using our experience to help others achieve their best.

**Brave: We want to inspire**

We act with ambition and aspire to continuously learn, grow and strive for excellence. We set ambitious goals and throw everything into achieving them. We celebrate our wins and recognise the contribution by the team.

**Real: We keep it honest and authentic**

Our growth comes from focusing on being a positive force in the world. We take a ‘what you see is what you get’ approach and embrace diversity and enjoy inclusion.

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Seven Hills, NSW 2147: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)
- Supply coordination: 2 years (required)

Work Authorisation:

- Australia (required)