Enterprise Strategic Growth Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**ABOUT GLOBAL PAYMENTS**

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re **_Already on it_** That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at **Global Payments we** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments processing platform.

**ABOUT THE ROLE**

The Partner Relationship Leader is responsible for leading the Partner Relationship team and managing the company’s relationship management & growth strategy with partners and key clients. This role is fully accountable for the overall relationship management process with select partners and clients to deliver value for both parties. This also includes collaborating directly with cross-functional stakeholders to implement agreed outcomes. The role will require high levels of energy, commitment and the ability to influence organisational decisions based on sound business acumen to achieve results.

They will also be responsible for developing and maintaining a high performance culture through establishing and modelling direction, behaviour, pace and accountability in a competitive revenue generating environment.

**KEY RESPONSIBILITIES**:

- Development and execution of portfolio plan incorporating strategic initiatives and tactics to maximise portfolio commercial growth (including Gross Profit, Merchant Adds) and customer engagement and success (including SLAs, NPS, CSAT)
- Develop business plans with select partners and customers with mutually agreed commercial targets. Manage execution of the business plans through collaboration with the broader organisation.
- Coach & develop the PRM team around relationship management best practice to enable high performance & high conversion rates;
- Designing and implementing processes to ensure there is a smooth and successful transition of new partnership opportunities from the Partnerships team to the Partner Relationship Management team and Merchant sales team to drive growth;
- Enhancing and improving the relationship management function to drive success for the business and our clients;
- Develop appropriate enablement and communication methods to collaborate with internal cross-functional stakeholders, to ensure partner success. Including, marketing, operations, finance, product & acquisition.
- Continued execution of developed GTM plans to ensure all supporting teams are engaged and effective including API services and customer support in both organisations to manage client on boarding, activation rates and case management service level agreements.
- Triage all customer issues and cases by working with internal department heads including Support, Integration Services, Marketing, Finance and IT.
- Working closely with the API Services Team, Merchant Onboarding Team and Product team to drive continual improvement and meet the needs of our clients;
- Proactively identifying and recommending innovative solutions and process improvements to allow the business to adjust as market behaviours and needs change;
- Comply with relevant legislation, company policies and procedures; and
- Other duties as reasonably requested by Global Payments AU/NZ.

**SALARY**

The salary for this role is 180,000 + super and performance bonus.

**ABOUT YOU**
- Exceptional leadership skills in order to develop a high performing culture through establishing and modelling direction, behaviour, pace and acco