Veterinary Practice Manager

2 weeks ago

Clayton, Australia VetPartners Full time

Are you a passionate person looking to drive change within the veterinary industry? Why not start by creating clinic environment you can be proud to run?

Are you someone looking for the next jump in their career into the world of leadership, or an experienced person looking for a change of scenery, a challenge, or a place to make your own but have the support of plenty of leaders and skilled teams members to back you?

We are searching for a Practice Manager in South East Melbourne who wants to work in a collaborative veterinary environment, driving patient care, improve our client experiences while supporting our dedicated and caring teams. The ideal person will be someone who can have a great time, make the workday enjoyable, and give that positive support needed to get through the day. We want someone who can match the passion of the team and jump onboard to achieve the goals of the clinic, to love and care for pets. This role is suitable for new or experienced, with loads of support to be provided by the existing management and your regional manager.

Working within the VetPartners group gives you access to plenty of benefits, both personal and work related. Some of these include our fantastic learning and development programs, gym membership programs, mental health support programs, paid parental leave, discounts at various chains as well as support for many aspects of your everyday role with teams in HR, Finance and recruitment to support you in running your clinic to optimal efficiency.

**Responsibilities of this role include**:

- Someone who loves to have fun & engage the team
- Leading the Clinic Team in partnership with the Lead Vet and Head Nurse (if applicable) by encouraging a positive culture of accountability, empathy, and openness.
- Proactively managing the clinical scheduling for optimal efficiency.
- Manage recruitment in partnership with the Lead Vet, Regional Manager, Head Nurse, and recruitment team.
- Compile fair and effective rosters in response to business needs and budgets. Issue rosters with reasonable notice, manage and approve timesheets.
- Demonstrate balanced decision making with consideration of both clinical and commercial outcomes.
- Manages inventory, cash balancing at end of day and stock taking processes.
- Create and manage the implementation of uncompromising standards of care in the delivery of veterinary and nursing, medical and surgical services while fostering a focus on preventative healthcare amongst staff and patients.
- Ensure a safe work environment for all employees and contractors, both psychologically and physically.
- Drives a customer-focused culture and demonstrates and reinforces the highest level of customer service with all team members.
- Effectively communicate and consult with clients, vets, and team members on all enquiries, including complaints, grief support, reminders, and procedure follow-ups.

**Desirable skills to succeed in this role are**:

- Business management and team leadership experience.
- Excellent verbal and written communication skills.
- Attention to detail and excellent time management.
- Responsible, organised, self-directed and efficient.
- Willingness to learn and be dynamic
- Be self-motivated and show initiative.

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